Department Assistant - Onboarding Specialist - Hoover, AL - Full-time / Part-time

Position Description:

We
are seeking a designated Onboarding Specialist and Department Assistant to join
our dynamic Optum Collaborative Care team!  You will be an operational
resource to help build a best-in-class onboarding process for new
employees.  

Primary Responsibilities:

• Submit New Hire Service Request to secure hardware,
  software, space and telecommuter connectivity; Additionally, submit security
  access requests, email account, Personal Communicator, WebEx, Rightfax.
• Build strong understanding of a New Hire's needs to
  proactively provide solutions and anticipate issues 
• Serve as point of contact for new hires prior to Day 1
  and throughout their first week of employment 
• Provide professional and timely resolution of requests
  and customer service escalations or issues.
• Build strong relationships with hiring managers and
  business partners to increase collaboration and drive process improvement
• Evaluate existing processes and identify/make
  recommendations for improvement 

Job Scope and Leveling Guidelines:

• Applies knowledge/skills to a range of moderately complex activities.
• Demonstrates great depth of knowledge/skills in own function.
• Sometimes acts as a technical resource to others in own function.
• Proactively identifies solutions to non-standard requests.
• Solves moderately complex problems on own.
• Works with team to solve complex problems.
• Plans, prioritizes, organizes and completes work to meet established
  objectives.
• May coordinate work of other team members. 

Major Responsibilities:

• Perform administrative and office support activities for the team,
  including fielding telephone calls, receiving and directing visitors, and
  scheduling, planning, and documentation of meetings
• Support on-boarding of new team members
• Support the management team of the organization
• Prepare reports and financial data
• Coordinate office space and equipment maintenance including ordering of
  supplies
• Expense management
• Coordinate travel arrangements
• Other duties as assigned

Required Qualifications:

• High school diploma
  or GED
• Current proficiency
  utilizing Microsoft Word (documentation), Excel (sorting and filtering),
  PowerPoint (creating basic decks) and Outlook (sending and receiving emails)
• 2+ years - Working
  in an Administrative Assistant role supporting management and staff
• 2+ years - Travel
  arrangements, scheduling meetings, maintaining calendars and expense reporting
• 2+ years -
  Experience preparing and writing correspondence and handling information of a
  highly sensitive and confidential nature is required.
• Must have experience working within
  a fast paced environment while maintaining accuracy and attention to detail 

Preferred
Qualifications:

• More advanced skills within Microsoft Excel (creating
  pivot tables)
• Healthcare industry experience is preferred. 

Success Factors:

• Ability to maintain professional demeanor with all
  levels of the organization

• Strong interpersonal, written and verbal communication
  skills

• Ability to assess and troubleshoot basic computer and
  telecom operational problems.

• Ability to multitask and prioritize workload to meet
  business needs under tight timelines