Talent Acquisition Service Advisor - This is a Contract Role

Here, you'll help attract, lead, support and reward our most valuable asset: our high caliber people. Here, you're expected and empowered to be your best, to grow and to develop your skills. Be prepared to move quickly, to engage proactively, and to think strategically. Join us and help people live healthier lives while doing your life's best work.(sm)

The Talent Acquisition Service Advisor position is responsible for providing customer service to the Talent Acquisition organization including vendor partners, hiring managers, Human Capital employees, applicants, and employees with all functions related to the recruitment process. The TA Service Advisor will also provide recruiting support to assigned Recruiters. This position enables our Talent Acquisition function to be as productive as possible.

Primary Responsibilities:

• Answering and troubleshooting routine Taleo, TalentSource and Global Self Service questions


• Preparing offer letters for new hires, internal transfers, and acquired employees


• Processing on-boarding for new hires including initiating a pre-employment background screening, drug testing, TB testing and completing new hire and internal transfer ID generation and updates


• Schedule interviews, and discovery calls for Recruiters and Hiring Managers


• Assist Recruiter with the creation of job postings including the utilization of job board best practices and search engine optimization


• Collaborate with all interview stakeholders and provide either manager facing documents (candidate resume, interview itinerary, etc.) to Hiring Manager or candidate facing documents (itinerary, directions, hiring manager info, etc.) to Candidate


• Administrative tasks as needed by Manager and Recruiting Manager in order to assist team with onboarding, meetings, and materials


• Work effectively with other Human Capital functions to obtain needed information


• Quickly and accurately identify and assess customer needs and take the appropriate action steps to satisfy those needs


• Identify issues and resolutions related to the recruitment process and share with management to determine next steps


• Continuously recommend process improvements and future enhancements/best practices for current processes


• Work on a daily basis to manage workload capacity, in a dynamic environment to maximize productivity and efficiencies


• Solve problems systemically, using sound business judgment, and following through on commitments


• Contribute to training new TA Service Advisors and Recruiters that join our department


• Act as an active participant in departmental project work as assigned by Manager


• Identify issues and resolutions related to the recruitment process and share with management to determine next steps


• Interface with other team members within TASD/other areas of Human Capital to ensure consistency in policy and process management

Required Qualifications:

• BA or BS in a business or human resources field or equivalent experience


• 2+ years customer service experience


• 2+ years of business experience, preferably in human resources or recruiting


• Ability to interact and work with all levels of employees


• Ability to work with external vendor partners


• Ability to work independently and manage multiple tasks


• Strong written/verbal communication skills

Preferred Qualifications:

• Intermediate experience with MS Office


• Proficiency with recruiting technology (Taleo, PeopleSoft)

Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 17 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job Keywords: talent acquisition, service advisor, customer service, telecommuter, human capital