Call Center Professional at BCBSNC through Manpower - Full-time / Part-time

We are looking for experienced, dedicated, and driven CUSTOMER SERVICE PROFESSIONAL to join the team at Blue Cross Blue Shield of NC in Winston Salem! If you enjoy delivering best in class customer service, and are looking for a career, we may have the right place for you! Come to work for Manpower and we'll reward your talents and loyalty by offering highly competitive pay, medical/dental/life/401k benefits and career stability! As a Customer Service Professional for Blue Cross Blue Shield, you'll be working in a call center, where 90% of your time is spent on the phones and documenting calls. The ideal candidate would be experienced in customer service and preferably call centers as well, would be a great team player, and would have a WINNING attitude! By using your strong ability to support the mission, vision and values of the company by delivering seamless, energetic and innovative service solutions to increase stakeholder satisfaction and retain customers - we'd love to have you join the team! Why will you be a great fit for this position? Because you possess the ability to... * Utilize probing and creative problem solving methods to resolve foundational customer inquiries on first contact. Document corrective measures and provide instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries. * Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary. * Recognize patterns of inconsistent and/or inaccurate claims filing practices among customers and providers, educate customers and providers on acceptable BCBSNC practices and policies. * Perform phone/email outreach to BCBSNC vendors and business partners to resolve service issues as well as identify, understand and anticipate customers' unexpressed needs and concerns in a caring manner. * Work collaboratively with Sales, Healthcare and Network Management partners to further optimize customer, employer group and provider relations by identifying opportunities to promote stakeholder programs. Promote programs, making sound decisions to apply the most appropriate "stakeholder centric" course of action to respond to needs. * Educate and encourage customers on use of alternative delivery channels including self-service, web, and more. * Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience. * Interface with local, state and federal governmental entities and plan participants regarding BCBSNC products, services and policies. ***In order to remain in consideration for this great employment opportunity, you MUST receive passing test scores on the below assessment. https://assess.shlonline.com/default?action=url&key=f2a527650f79ce&lang=en_us