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in Dublin, CA

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Hours Part-time
Location Dublin, CA
Dublin, California

About this job

Home Instead Senior Care is the world's trusted source of non-medical care for seniors in their homes. Each office is independently owned and operated and, we are a part of a network of more than 1,000 offices across 18 different countries. 

The Union City office of Home Instead Senior Care is growing and looking for an energetic, outgoing and individual with strong interpersonal and telephone skills, computer competence, organization skills and attention to detail. 

We are looking for an entry level receptionist/admin to work Monday-Friday 2pm-5pm.

As our entry receptionist/admin you will be expected to set the initial tone in the office as individuals arrive and depart and will greet people and make them feel at home during their office visit. 

You will succeed in this position if you like: working with people, multi-tasking and if you take pride in being an important contributor in our organization. The work you do makes a difference in the quality of care we deliver and the quality of life for our Clients.

We are looking for someone who has excellent telephone and stress management skills, has a high level of integrity, strives for excellence, has good judgment and decision making skills, organizes and plans well, good oral communication, actively listens, exhibits persuasiveness, is client focused, and has good energy and passion for the job they do! If this sounds like you we would love to hear from you.​

Some of the Job Responsibilities
  • Answer each call in a friendly, professional and knowledgeable manner
  • Assist RRCS with CAREGiver scheduling (and eventually will be able to do scheduling alone) and conducting applicant interviews in an efficient, professional manner
  • Greet and welcome each visitor in a friendly, warm and professional manner
  • Monitor, mediate, and log both client and CAREGiver activity in computer database.
  • Field new client inquires over the phone in a knowledgeable manner, enter information into database 
  • Distribute incoming calls to the appropriate staff members
  • Determine each visitor's purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival
  • Collect activity log notes and assist in processing client insurance claims in a timely manner
  • Scanning log notes and files continuously to keep paperless system
  • Gather weekly reports from CAREGivers and send out to the franchise owner
  • Assist with stuffing and mailing client invoices and CAREGiver payroll
  • Assist Business Development department with miscellaneous projects
  • Assist Staffing Coordinators, Operations and Client Care with administrative duties and staffing when needed.
  • Maintain a supply of care consultation and orientation packets weekly
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner and colleagues
  • Occasional Facebook posting
Qualifications
  • Effective and fluent written and verbal communication
  • Extremely sensible to the emotion from clients voice and handle it well in the telephone conversation.
The successful candidate will be subjected to background and reference check like all employees in our company. This position is non-exempt, paid at $11 an hour starting with 90 days probationary period.

If you are interested in pursuing this opportunity to work with a great team and top-notch company please email your cover letter and resume with references to new94587@gmail.com instead (please do NOT attach your resume in the applying webpage coming next).