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in Las Vegas, NV

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Hours Full-time, Part-time
Location Las Vegas, NV
Las Vegas, Nevada

About this job

Now accepting applications for future positions!


 


You want more challenge. You want more opportunity. You want more reasons to head in to work every day.  We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. Now it's time to discover how our continuous expansion can drive incredible growth in your career.

 
When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make every contact infor
 
Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. 

Primary Responsibilities:


  • Provide excellent customer service

  • Constantly meet established productivity, schedule adherence, and quality standards

  • Respond to complex customer calls

  • Resolve customer service inquiries which could include:

  • Benefit and Eligibility information

  • Billing and Payment issues

  • Customer material requests

  • Physician assignments

  • Authorization for treatment

  • Explanation of Benefits (EOB)

Requirements

Requirements:


  • High school diploma or GED is required

  • 2+ years of customer service experience analyzing and solving customer problems required

  • Moderate proficiency with Windows PC applications required, which includes the ability to learn new and complex computer system applications

  • 1+ year experience within a call center environment is preferred


 


There are several steps in our hiring process – it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.


 


UnitedHealth Group is working to create the health care system of tomorrow and you can help. Already Fortune 17, we are totally focused on innovation and change.  We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.  Join with us and start doing your life's best work. SM


Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


 


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.