Workforce Compliance Specialist

Summary

Workforce Compliance Specialist

The Workforce Compliance Specialist will administer the Company’s workplace accommodation policies, procedures, and initiatives; maintain and analyze workplace accommodations related data; and provide support in connection with compliance investigations.

Advantage Sales & Marketing, LLC is proud to be an Equal Opportunity Employer

Responsibilities

Advantage Sales and Marketing, LLC (ASM) is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Job Summary



Under general supervision, the Workforce Compliance Specialist will administer the Company’s workplace accommodation policies, procedures, and initiatives; maintain and analyze workplace accommodations related data; and provide support in connection with compliance investigations.

Essential Job Duties and Responsibilities

Administer Workplace Accommodation Processes

• Timely administer all aspects of the interactive reasonable accommodation process (including but not limited to those related to disability, pregnancy, and religion) in accordance with Company policy and applicable law.
• Administration responsibilities include, without limitation, reviewing accommodation requests; communicating with associates; reviewing and comprehending records; developing an understanding of job duties associated with relevant Company positions; evaluating requests in relation to relevant job duties; communicating with medical providers (as authorized); making recommendations; and preparing written documentation and communications regarding accommodation requests, decisions, and status.
• Accurately and completely maintain confidential records and track information using Company and vendor systems.

Communication and Process Coordination

• Partner with the leave of absence team in connection with leave-related accommodations.
• Serve as liaison between Company, associates requesting accommodations, managers, and third party vendors in connection with workforce accommodations.
• Collaborate internally within the Legal Department as well as with other departments (such as Workers Compensation, Human Resources, and Talent Acquisition) in connection with pending and potential accommodation requests.

Data Analysis and Reporting

• Enter and maintain accommodations-related data. Develop and maintain accurate reports to track accommodation requests and related information. Create and format reports using internal and/or 3rd party vendor software. Perform preliminary analysis of data.

Investigations Support

• Provide investigation support to the Legal Department as needed, including without limitation, fact-finding, gathering data, requesting and/or running reports, and collecting and reviewing documents.

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports.

Indirect Reports

This position does not have guidance or mentoring responsibilities for indirect reports.

Travel and/or Driving Requirements

Travel and Driving are not essential duties or functions of this job.

Minimum Qualifications

Education Level: (Required): Bachelor's Degree or equivalent experience



2 years of experience working with disability or leave administration under the Americans with Disabilities Act and other state leave and accommodation programs.

2 years of call center experience in a team-based environment in human resources, benefits administration or health-related field.

Skills, Knowledge and Abilities

• Functional knowledge of HIPAA, FMLA, ADA, and state accommodation and leave laws, statutes, liabilities, and procedures.
• Keen attention to detail.
• Excellent problem-solving skills.
• Proven ability to quickly and accurately input, review, organize, and analyze data.
• Excellent customer service and interpersonal skills with internal contacts at all levels of the organization as well as external contacts (such as vendors and medical personnel).
• Strong verbal and written communication skills.
• Able to handle sensitive issues in a highly confidential manner.
• Demonstrated time management skills with the ability to manage multiple tasks and high volume of work.
• Adaptability to changing demands, priorities, circumstances, and directions.
• Ability to work independently, but also successful collaborating with team members.
• Executes job duties with courtesy and sound business judgment.
• Demonstrated commitment to meeting or exceeding customer expectations.
• Receptive to constructive feedback.
• Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others.
• Computer skills with a range of desktop applications.
• Ability to analyze report data.
• Intermediate Level Microsoft Office Applications with Word/Excel.

Environmental & Physical Requirements



Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. A detailed Environmental and Physical Requirements document is available in the Total Rewards department.

Additional Information Regarding ASM Job Duties and Job Descriptions



ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Sales & Marketing LLC. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

Advantage Sales & Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.