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Hours Full-time, Part-time
Location Lebanon, TN
Lebanon, Tennessee

About this job

Brand: HomeSmart
Req# CH101GK

Description: HomeSmart, a division of Aaron’s Inc. began in 2011 by building on the success of Aaron’s Inc. sales and lease ownership model.  HomeSmart offers our satisfied customers sensible and affordable payment options for everyone. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.   Aaron’s Inc. has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services. As a potential HomeSmart Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. HomeSmart is about opportunities, and several of our associates have elevated their careers after joining our team and driving business success. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers. With HomeSmart, you’re a part of a great company that’s actively working to make people’s lives better. If you want to make a difference, come join us! At HomeSmart, relationships with our customers are about FIRST names. Our goal is to bring our customers one step closer to ownership. As a Delivery Driver, you’ll serve as HomeSmart’s ambassador, upholding our commitment to excellence by working directly with our customers in a professional manner while delivering top quality products and services. You will receive expert training on all the latest model products from electronics to furniture to appliances. Additional responsibilities include merchandise handling, such as: loading, securing, delivering, set up, troubleshooting and demonstrating. Reviewing lease agreements with the customer is occasionally required. As a HomeSmart’s Delivery Driver, the difference is personal and your ability to build strong relationships with customers is critical to our success. Connect with HomeSmart today and see what we have to offer! Job Duties Manage the Collections Process Act as a customer counselor by discussing benefits of timely lease agreement renewal payments Monitor and recommend payment frequency changes to the General Manager Confirm customer identification, collect money and obtain customers’ signature on lease agreements Contact customers who have not renewed their lease agreement(s) Monitor the accuracy of customer classifications according to customer payment history and habits Customer Care and Service Maintain customer contact over the phone and through field visits Update customer information to maintain accuracy Achieve Monthly Account Goals Help set and achieve renewal goals Other Duties Facilitate non-renewal returns when needed Clean and certify merchandise in the Quality Assurance Center for all returned items Review and close lease agreements with customers Position Requirements Routine lifting, loading, and “dollying” heavy merchandise of 50 pounds or more Demonstrate good communication and interpersonal relationship skills, including exemplary telephone etiquette Exhibit outstanding organizational skills Maintain professional appearance Maintain solid, safe driving skills and the ability to legally drive a Company Truck Other tasks as assigned by the General Manager As a Customer Account Manager at HomeSmart, you will have access to a comprehensive benefits package that includes: Paid time off including vacation days, sick days and holidays Bonus & commission opportunities Five day work week, Sundays off! Medical, dental & vision insurance 401(k) plan Life insurance Disability benefits All Customer Account Managers must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s and comply with the HomeSmart Driver Qualification Policy. All CAMs will undergo a drug screen and criminal background investigation prior to beginning employment. A job performance reference check is also required. HomeSmart is an Equal Opportunity Employer  
Primary Location: 1416 W MAIN ST
LEBANON, TENNESSEE
37087