Retail Associate

Scope Summary: 

The Retail Associate demonstrates behaviors consistent with Goodwill’s Historic Values, Basic Principles and Standards of Conduct and may function in various capacities within the retail location.  Additionally, the associate supports the management staff through embracing and demonstrating Goodwill’s Five Basic Principles.  

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.  There may be temperature variations based on the current outdoor climate.  To perform this job successfully, an individual must be able to perform their designated role satisfactorily.  Fundamental job requirements for each position include: 

• Excellent customer service and verbal communication skills
• Team player, solid work ethic and adherence to procedures and protocol including maintaining confidentiality in passwords, logging on and off procedures, adherence to the 5 Basic Principles, etc.
• Strong attention to detail and quality of work including safety awareness
• Good time management skills
• Must be able to bend, stand, stretch, grip, type and carry for long periods of time
• Some positions will require carrying items in excess of 10 pounds and up to 50 pounds
• Must be able to view a computer screen regularly
• Effective to superior reading, writing and math skills relative to the role assigned
• Familiarity with computers and relevant software including basic computer and internet navigation skills 

The requirements listed below are representative of the knowledge, skill, and/or ability required for various functions within the retail setting.  Various Roles and Responsibilities of a Retail Associate include: 

Cashier

• Provides excellent customer service by accurately ringing up customer orders and maintaining a balanced drawer
• Provides general information about Goodwill programs to educate customers and answers questions.  Directs all higher level questions to appropriate associate or manager
• Counterfeit, quick change artist check for $20 bill and above
• Follows all cash handling procedures and protocols including requesting manager’s assistance for sales $50 or above
• Maintain cleanliness of sales floor (purge, colorize, run racks,  merchandise)
• Stays abreast of company procedures by successfully passing all quizzes 

Textile Producer

• Provides a consistent, top quality customer experience by sorting product to identify quality (check for holes, buttons, zippers, stains) and properly barbing, tagging, and hanging textiles to produce 100 pieces per hour
• Accurately groups textiles together (categorize by light to dark and solid to prints)
• Updates daily production tracking sheet
• In addition to the general qualifications listed above, physical demands for this position will include occasional use of a pallet jack 

Wares Producer

• Provides a consistent, top quality customer experience by sorting product to identify quality and value and preparing items (clean as needed) for the sales floor at 100 items per hour
• Utilizes good judgment in pricing and properly tagging items in accordance with Goodwill pricing standards
• Updates daily production tracking sheet
• In addition to the general qualifications listed above, physical demands for this position will include regular use of a conveyor belt 

Donation Door Attendant

• Provides excellent customer service by professionally and quickly accepting donations from customers and maintaining a clean and clear donation door
• Educates customers on current Goodwill promotions including the rewards program
• Quickly and accurately sort products and distributes to appropriate areas
• Loads and unloads truck as needed
• Maintains an efficient working area by ensuring the backroom is clean and organized (all boxes labeled, everything in its place and a place for everything)
• In addition to the general qualifications listed above, physical demands for this position will include regular use of heavy equipment including a pallet jack, double stacker, floor scrubber and hydraulic lift 

E-Commerce Producer

• Ensure Goodwill meets the principle of Good Stewardship by developing a keen eye to identify and secure items of value for Clickgoodwill
• Ensure Goodwill meets the principle of Good Stewardship by staying informed of market value of merchandise through eBay and other internet shopping sites to properly tag, itemize, and secure items in tote for Clickgoodwill
• Properly, efficiently and carefully palletize, wrap, and ship totes to Clickgoodwill to meet store quota regarding totes shipped per week
• Educates team of high ticket items to look for 

E-Books Producer

• Scan every book received by store and determine whether it is to be sent to Clickgoodwill or displayed at the store location to meet store quota of number of books to be scanned per week
• Properly print inventory sheets, pack, seal, and ship totes for Clickgoodwill
• Provides excellent customer service by identifying top sellers and managing a clean, organized, sales effective display 

Rack Runner/Cart Runner

• Check each rack to ensure quality and value
• Properly colorize and merchandise sales floor
• Purge sales floor
• Maintain a clean and orderly sales floor, put away carts and stock shelves
• Ability to run 1 textile rack/wares cart per 15 minutes
• Update daily production tracking sheet 

Equipment Used

• Pallet Jack
• Fork Lift
• Hydraulic Lift
• Double Stacker
• Floor Scrubber  

Career Derailers

1. Inability to effectively build effective working relationships with Goodwill employees and leaders.
2. Inability to learn the store operational procedures, etc.
3. Inability to adhere to Goodwill’s mission and basic principles.
4. Failure to operate under Retail’s Operating Guidelines. 

Additional Position Information

What are the most frequent and most essential work activities in this job?

• Daily production and maintaining store quality standards
• Communication with store’s management team and customers  

What behavioral traits, attitudes and skills are required?

• Building Strategic Working Relationships
• Decision Making
• Customer Focus
• Initiating Action
• Planning and Organizing
• Continuous Learning 

Describe the leadership style used to manage the individual in this position?

The Store Manager’s management style is entrepreneurial, results oriented. 

How will the person in this position be evaluated?

The Retail Associate will be evaluated on the store goals established by their manager and how he/she accomplishes his/her those goals in alignment with Goodwill’s 5 Basic Principles: 

Respect for people - We strive to treat everyone in a respectful manner.

Customer satisfaction - We strive to exceed the expectations customers, donors, and users of our services have of us.

Informed decision-making - We gather useful information and, to the extent possible, make decisions based on facts.

Continuous improvement - We continuously seek better ways to do our work and accomplish our mission.

Good stewardship - We are responsible stewards of all our resources

 

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Goodwill Industries of Central Indiana, Inc. is an EEO Employer/Vet/Disabled

Compensation and Benefits Summary
Base range: $7.75 an hour
The following is the comprehensive benefits programs in which full-time employees may participate:

• Continuing education & leadership development
• Comprehensive health plan
• Paid time off (PTO)
• Life, Dental & Vision
• Short & long term disability plans
• Nationally recognized preventive health & wellness program
• Section 125 pre-tax health spending account, dependent care spending account and premiums
• Retirement plan with generous match