Hospital Shuttle II Driver - Mercy Medical Center - Baltimore, MD - Full-time / Part-time

JOB SUMMARY

The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. He/She is also responsible for assisting guests with luggage (when applicable) including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs .

DUTIES AND RESPONSIBILITIES

Guest Service

Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers

Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor

Use guest last name at all times when appropriate

Maintains accuracy and composure while under pressure

Appropriately uses salutation of the day and welcome to property

Shuttles guests to appropriate places that are approved by manager and the client contact

Must be able to learn and remember pick-up and destination points

Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc

Protects guest confidentiality in accordance with HIPPA requirements

Maintains the security of client financial and identifying information

May not provide lift services or assistance to any hotel or hospital guest; only offer a hand for assistance

Checks wheelchairs for safe operation prior to each use and must clean wheelchairs after each use

Must be able to assist patrons with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts

Systems and Standards

Completes all tasks in a timely manner as instructed by manager

Follows all appearance standards as set forth by Towne Park , including complete approved pressed uniform

Follows all attendance standards as set forth by Towne Park , as required by the scheduling which may vary according to business and staffing needs

Executes all terms and conditions as set forth in Towne Park 's employee handbook

Responsible for ensuring inside and outside of vehicle are properly cleaned and fueled on an ongoing basis

Keeps interior of vehicle neat and orderly

Accurately completes the driver's trip sheet/ vehicle movement log book for each shift with information including name, vehicle, number of passengers, pick-up and drop-off times, mileage, destinations, etc.

Completes pre-inspection of vehicle check list daily

Follows all Towne Park standards and regulations

Safety and Risk Management

May operate a vehicle that seats up to fifteen people, including driver

Must be able to safely and efficiently operate the designated passenger vehicle

Practices preventative safety procedures as set forth by Towne Park

Reports all accidents and incidents observed on shift to manager immediately

Uses only equipment trained to use and operates all equipment in a safe manner

Reports all potential hot spots and safety concerns to supervisor/manager



Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle

Monitors vehicle condition and records malfunctioning items or damage and submits to manager

Must notify management in writing immediately of any mechanical problem or damage of any kind to vehicle.

Must notify management in writing immediately of medical conditions that may affect the ability to safely operate assigned vehicle

KNOWLEDGE, SKILLS AND ABILITIES

Ability to read and write standard English language

Ability to read and comprehend simple instructions, short correspondence and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money

Ability to understand 24 hour and military time systems

QUALIFICATIONS

Education and Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Must be able to drive manual transmission

Customer service experience preferred

Language Skills

Must be able to read and write standard English language

Must be able to read and comprehend simple instructions, short correspondence and memos

Must be able to write simple correspondence

Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

Must be able to read, understand and complete driver's trip sheet/ vehicle movement log book and deadline forms, and read and understand interoffice communications, schedules, maps and other documents

Mathematical Skills:

Ability to perform addition, subtraction, multiplication, division and percentages for completing trip sheets; ability to perform these operations using units of American money and weight measurement, volume and distance

Must be able to understand 24 hour and military time systems

Certificates, Licenses and Registration

Due to vehicle leasing contract requirements, driver must be at least 21years of age.

Able to pass a pre-employment criminal background, MVR and drug screen and other requirements set forth by the client

Must maintain valid driver's license at all times

Pass annual / semiannual MVR check

Must complete the Wheelchair Safety Training course provided by Towne Park as applicable