Call Center Agent

Customer Service Representative Job Description:
* Responsible for fielding inbound and outbound telecommunications for a Pre-Collections call center working on behalf of Comcast and Time Warner Cable
* Primary duty is to collect past due balances for service provided by client via processing payments.
* Conflict resolution and entering customer data into databases
* Heavy data entry and database navigating
* Maintain highest level of customer service
* Using Microsoft Office (Word, Outlook, Excel)

Qualifications:
* Strong data entry skills (Must be able to type 40 words per minute)
* Customer service experience
* Experience with conflict resolution and de-escalating situations
* Excellent Communication Skills
* Working Knowledge of Microsoft office (outlook, word, excel)
* Ability to Multitask and navigate multiple web pages at a time
* Must be willing to submit to a background check

Schedule:
1st Shift Options:
* Monday-Thursday 9-5:30, Friday 9-5
* Monday to Friday, 8am-4:30pm (Limited availability)

2nd Shift Options:

• Monday to Friday 12:30pm -9pm (one day off during the week) and Saturday or Sunday
• Monday to Friday 1:30pm - 10pm (one day off during the week) and Saturday or Sunday
• Monday to Friday 12:00- 8:30pm (one day off during the week) and Saturday or sunday

Part Time Shift Options:

• Monday to Friday, 7am or 8am-12pm AND Sat., 9am-5pm OR/AND Sun., 11am-5pm or 1pm-9pm
• Monday to Friday, 4pm- 9pm or 5pm-10pm AND Sat., 9am-5pm OR/AND Sun., 11am-5pm or 1pm-9pm
• Saturday 9-5pm and Sunday 11am -5pm
• Saturday 1:00pm-9:00pm and Sunday 11am-5:00pm
• 3 days during the week and 1 weekend shift is also available for students

Compensation:
$12 Per Hour
*Once you go perm after 90 days- You can make $13-$15 with commission per hour

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .