Billing and Accounts Receivable Representative Duluth, MN
| Hours | Full-time, Part-time |
|---|---|
| Location | Duluth, MN Duluth, Minnesota |
About this job
Welcome
to one of the toughest and most fulfilling ways to help people,
including yourself. We offer the latest tools, most intensive training
program in the industry and nearly limitless opportunities for
advancement. Join us and start doing your life's best work.
When
you are in the business of health care, you're in the business of
people. At UnitedHealth Group we want every customer experience to be
distinctly personal. The challenge is complex. When people call us for
help, their focus is on getting the best care possible. We help them
understand their benefits and their options. This part of their lives
matters a lot to them and it matters just as much to us. Our customer
service teams have a serious responsibility to make every contact
informative, productive, positive, and memorable for what it says about
how much we care.
This function is responsible for insurance
premium collections. Positions in this function contact customers to
determine reason for payment delinquency. Negotiate and advise on
collection of overdue bills and take appropriate action to recover
overdue payments. Handles unresolved inquiries/ issues. Responsible for
developing, implementing, maintaining and managing organization policies
on collection practices. May work with outside legal counsel and/ or
outside agencies in more complex collection cases.
- Contact customers to determine reason for payment delinquency
- Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments
- Handle unresolved inquiries/ issues
- Responsible for developing, implementing, maintaining and managing organization policies on collection practices
- May work with outside legal counsel and/or outside agencies in more complex collection cases
- Responsible for insurance premium collections.
- Moderate work experience within own function.
- Basic tasks are completed without review by others.
- Supervision/ guidance is required for higher level tasks
Requirements
- An education level of at least a high school diploma or GED
- Authorization to work in the United States
- 2+ years of collections, billing, or customer service experience analyzing and solving customer problems
- Available to work 40 hours per week within the operating hours of the site 10:00 AM - 6:30 PM Monday - Friday
- Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
- Prior stable work experience
- Ability to navigate a computer while on the telephone
- Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse
- Office environment
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.