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HELPDESK REPRESENTATIVE - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Pontiac, MI Pontiac, Michigan |
About this job
Manpower is currently hiring a HELPDESK REPRESENTATIVE for one of our clients in Pontiac, Michigan!
MAIN RESPONSIBILITIES:
Duties may include handling inbound calls, outbound calls, e-mail, incidents and requests to provide hardware and software support to resolve system/application administration and configuration issues for our client. The representative is responsible for trouble-shooting system administration issues such as installation of software, managing operating systems, root cause analysis, system boot procedures and backup & restore procedures. All candidates must have the ability to support flexible work hours (24x7), as business needs dictate employee schedules. They will support the client's entire desktop computing infrastructure. Candidates should possess a strong knowledge of enterprise computing, networking, software, operating systems, hardware configuration, and application troubleshooting.
JOB REQUIREMENTS:High School education or Equivalent Minimum of (6) months of experience or equivalent college level education Experience providing technical support to large enterprise environment Must have great attendance, attitude, reliability, ability to multitask, be a team player, call center experience and an outstanding customer service track record Articulate in excellent written and verbal communication skills Experience in customer facing role either remote or face to face Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming Demonstrated problem solving skills Accuracy in data entry Experience in a phone based remote role, e-support, e-chat, or similar Familiarity with computer technology Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
ADDITIONAL DETAILS: Length of Contract: 12 months
If you meet or exceed the requirements of this role, and would like further information on this role, please contact Heather Sadler at Heather.Sadler@manpowergroup.com
Also, please create a profile on www.manpowerjobs.com prior to contacting the recruiter above regarding this job posting.
Manpower is an Equal Employment Opportunity Employer
MAIN RESPONSIBILITIES:
Duties may include handling inbound calls, outbound calls, e-mail, incidents and requests to provide hardware and software support to resolve system/application administration and configuration issues for our client. The representative is responsible for trouble-shooting system administration issues such as installation of software, managing operating systems, root cause analysis, system boot procedures and backup & restore procedures. All candidates must have the ability to support flexible work hours (24x7), as business needs dictate employee schedules. They will support the client's entire desktop computing infrastructure. Candidates should possess a strong knowledge of enterprise computing, networking, software, operating systems, hardware configuration, and application troubleshooting.
JOB REQUIREMENTS:
ADDITIONAL DETAILS:
If you meet or exceed the requirements of this role, and would like further information on this role, please contact Heather Sadler at Heather.Sadler@manpowergroup.com
Also, please create a profile on www.manpowerjobs.com prior to contacting the recruiter above regarding this job posting.
Manpower is an Equal Employment Opportunity Employer