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Customer Retention & Sales Rep Job - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Austin, TX Austin, Texas |
About this job
Posting Job Title:Customer Retention & Sales Rep
Requisition #: 161656BR
Posting Location: Austin, TX, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Recruiting starts NOW for the opportunity to START YOUR NEW CAREER in the NEW YEAR!
JANUARY 2015 NEW HIRE CLASSES
You have an uncanny way of winning customers.You have an exceptional way of connecting with people, empathizing with them and offering them viable solutions. That skillful way you can turn things around is greatly valued here at Time Warner Cable.
RETENTION REPRESENTATIVE (Inbound Sales Team)
In this key customer care role, you ' ll handle calls from people who are thinking about switching service providers. You ' ll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing and competitors ' . Your knack for problem-solving will not only diffuse situations, but point out new value and result in an upsell.
Beyond a passion for the customer and flair for relationships, you ' ll have general knowledge of current marketing offers and a desire to earn pay for your performance.
Basic computer/keyboarding skills and a capacity for listening, dealing with confrontation, and overcoming objections should all be part of your make up.
Time Warner Cable believes that by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most - at work and at home. You can look forward to a total compensation package, generous benefits including discount pricing on our residential products, and more.
WORK/SHIFT AVAILABILITY DETAILS:
Call Center Hours: 8:00am - 8:00pm Monday - Saturday and 9am - 6pm on Sunday
(Position shift hours will vary within the hours of the call center)
New Hire Classes start in JANUARY 2015 but the recruiting starts NOW!
Job Requirements:
Customer-centric mentality
(high volume customer service and/or call center experience preferred)
Sales experience required
IMPORTANT NOTE:
Time Warner Cable requires applicant to complete an assessment as part of the application process.
Only applicants with assessments completed within 48 hours will be reviewed by recruiter.
To learn more about what it ' s like to work for Time Warner Cable, copy/paste the below link to your browser and view this video from our employees:
http://www.youtube.com/watch?v=tWge4VxBXxQ
FCC Unit_TWC: 1221
Controlling Establishment ID: 00506 - Austin Rutland Dr
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 161656BR
Posting Location: Austin, TX, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Recruiting starts NOW for the opportunity to START YOUR NEW CAREER in the NEW YEAR!
JANUARY 2015 NEW HIRE CLASSES
You have an uncanny way of winning customers.You have an exceptional way of connecting with people, empathizing with them and offering them viable solutions. That skillful way you can turn things around is greatly valued here at Time Warner Cable.
RETENTION REPRESENTATIVE (Inbound Sales Team)
In this key customer care role, you ' ll handle calls from people who are thinking about switching service providers. You ' ll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing and competitors ' . Your knack for problem-solving will not only diffuse situations, but point out new value and result in an upsell.
Beyond a passion for the customer and flair for relationships, you ' ll have general knowledge of current marketing offers and a desire to earn pay for your performance.
Basic computer/keyboarding skills and a capacity for listening, dealing with confrontation, and overcoming objections should all be part of your make up.
Time Warner Cable believes that by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most - at work and at home. You can look forward to a total compensation package, generous benefits including discount pricing on our residential products, and more.
WORK/SHIFT AVAILABILITY DETAILS:
Call Center Hours: 8:00am - 8:00pm Monday - Saturday and 9am - 6pm on Sunday
(Position shift hours will vary within the hours of the call center)
New Hire Classes start in JANUARY 2015 but the recruiting starts NOW!
Job Requirements:
Customer-centric mentality
(high volume customer service and/or call center experience preferred)
Sales experience required
IMPORTANT NOTE:
Time Warner Cable requires applicant to complete an assessment as part of the application process.
Only applicants with assessments completed within 48 hours will be reviewed by recruiter.
To learn more about what it ' s like to work for Time Warner Cable, copy/paste the below link to your browser and view this video from our employees:
http://www.youtube.com/watch?v=tWge4VxBXxQ
FCC Unit_TWC: 1221
Controlling Establishment ID: 00506 - Austin Rutland Dr
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCCRT210
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