Security Dispatcher - Full-time / Part-time

Universal Protection Service, the largest retail security provider in the industry, invites you to apply today to be one of our dynamic Security Dispatchers at Fair Oaks Mall. One of the region's largest shopping destinations, Fair Oaks Mall is the preferred retail destination for the affluent communities of Western Fairfax County, VA. Fair Oaks offers an upscale mix of stores including Apple, Coach, J.Crew, Michael Kors, Verizon Experience and XXI Forever. As well as nearly 200 specialty stores, services and restaurants as well as Macy's, Lord & Taylor, Sears and JCPenney.

The ideal candidate for the Security Dispatcher position is excellent with customers and has an impressive ability to communicate. This is a great opportunity to join Universal Protection Service, a dynamic high-powered security team focused on securing client properties while delivering exceptional customer service.

The successful Security Dispatcher candidate is responsible for providing security services at assigned locations. Duties include, but are not limited to:

• Foot, bike or golf cart patrol of interior and exterior areas of assigned locations
• Execute security services as outlined in site-specific Post orders and directed by Security Management
• Observe and report suspicious activities and persons
• Write detailed narrative reports and maintain daily activity reports (DARs)
• Enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance
• Designate and assign response to calls for security services.
• Maintain written record of all incoming and outgoing transmissions, incident reports, and follow up documentation.
• Monitor various security related equipment to track the location of all foot and vehicular patrols, public activity and emergency sensor equipment.
• Ensure all related equipment is in proper working order and notify superiors of equipment defects and/or malfunctions.
• Provide daily briefing to following shift personnel.

Position Requirements

• High school diploma or equivalent required.
• Be at least 18 years of age.
• Must be able to obtain a valid VA Guard License.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Must display exceptional customer service and communication skills.
• Intermediate computer skills to utilize innovative, wireless technology at client specific sites.
• Must be available to work Full Time 40+ hours a week
• CCTV experience is a plus
• Must have excellent written and verbal skills- bilingual in Spanish is a plus!

This position is Full Time offering benefits include hourly pay + anniversary bonus + on the spot recognition program + medical, dental, vision, flex spending, and 401K. This is a great opportunity for someone looking for long term stable employment.

Essential Physical and Mental Functions

• Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
• Climb stairs, ramps, or ladders occasionally during shift
• Occasionally bend/twist at waist/knees/neck to perform various duties
• Occasionally lift or carry up to 40 pounds
• Run as needed
• Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
• Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
• Work in various environments including adverse outdoor conditions such as cold, rain or heat;
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
• Must be able to read and understand all operating procedures and instructions
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

EOE/M/F/D/V

Universal Protection Service is an Equal Opportunity Employer committed to hiring a diverse workforce. Division Southeast - Universal Protection Service