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in West Valley City, UT

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About this job


Responsible for providing quality and efficient customer service to customers through the daily management of a 3rd shift team of up to 30 employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, responsible for assisting manager with development, analyses and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.

Qualifications

Leadership Responsibilities: Is accountable for individual assignments and an element of work groups results. Amount of Supervison
Works under limited supervision. Work is reviewed for soundness of judgment and overall timeliness and accuracy.
Task Complexity: Works on complex projects. Highly skilled with extensive proficiency. Tasks are varied and complex.
Decision-making: Wide latitude for independent judgment. Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance.
Communication Skills: Excellent written and verbal communication skills.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.