Customer Service Associate

Customer Service Associate - Mail/Document Prep, Scanning & Indexing

Second Shift: 4pm - 11:30pm

We are currently seeking Customer Service Associate to sit in Windsor CT location. The right candidate will be an integral part of our talented team, supporting our continued growth. Selected Associates will have expertise in at least one core responsibility (Mail/Document Prep, Document Scanning or Document Indexing) of the position, and be expected to train in the other core responsibilities.

Job Description:

• Mai/Document Prep: Open mail manually or by use of high speed openers or auto-assist extraction equipment; Prepare mail for scanning; Assemble document batches and/or page volumes; Process cash or check in accordance with security and operating policy/procedure; Perform daily key-operator mail processing equipment maintenance.
• Document Scanning: Operate network high speed production scanning equipment; Perform scanning and imaging tasks; Identify, classify and sort documents; Assemble document batches and/or page volumes; Process cash or check in accordance with security and operating policy/procedure; Perform daily key-operator mail processing equipment maintenance.
• Document Indexing: Identify objective data and enter ("key what you see") at a high level of productivity and accuracy; Perform data entry task from a paper and/or document image; Utilize system functions to perform data look-up and validation; High volume sorting, analyzing, indexing, of insurance, legal and financial documents; Identify, classify, and sort documents electronically; Update computer records on multiple local databases; Locate, retrieve, maintain, organize and assist users; Retrieve and/or archive documents.
• Perform duties and special requests as assigned by team leader and manager.
• Review and process confidential and extremely time-sensitive applications.
• Maintain high degree of quality control and validation of the completed work.
• Ensure operating and quality standards are met based on service objectives.
• Maintain accuracy of required reports and logs.
• Ensure the highest level of customer care.
• Ensure adherence to business guidelines, safety and security procedures.
• Support financial results by minimizing site waste and rework.

Required Qualifications:

• Previous experience in Mail/Document Preparation; Document Scanning and/or Document Indexing.
• Ability to effectively work individually or a team environment.
• Ability to handle multiple projects simultaneously.
• Ability to adapt to changing fast-growing production environment.
• Ability to communicate both verbally and written with customers and company personnel.
• Strong organizational and administrative skills.
• Ability to meet employer's attendance policy.
• Work experience in email and Microsoft Windows environments is required.
• May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations.
• Must be able to sit, stand, and/or walk for long periods of time with or without accommodations.
• High School Diploma or equivalent (GED) required.
• Willingness to submit to a pre-employment drug test, employment history check and criminal background check.

Preferred Qualifications:

• Experience with healthcare and/or insurance industry a plus.

Leafstone is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.