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About this job

Do you have a passion for new technology?

Are you up to date on the latest advancements in technology?

Are you someone who must have the newest technology devices on the market.?

If so, We Can Relate, and Convergys has an exciting new Employment opportunity for you!

Convergys is currently hiring "Tier 1 Technical Support Rep"

You've got big ideas - and the skills, energy and dedication to actually bring them to life. You know the "next big thing" when you see it, and you always want to be part of the action. We're exactly the same.

So, why not take all of that talent, insight and appreciation for innovation, and put it to work where it can make a world of difference. At Convergys, the world leader in relationship management, we're doing just that - every day. We help clients maximize the power of their contact with their customers. And when that client is a global icon in consumer electronics innovation - the opportunities for success are limitless.

Join us at Convergys. In our state-of-the-art call centers, you'll discover fun, challenging work, surrounded by talented, supportive managers and colleagues, and you'll enjoy:

  • Excellent Benefits
  • Strong performance incentives
  • Exceptional growth opportunity
  • Diversity and respect
  • Every possibility for success

Starting Pay is $11/hour

Duties:

  • Handle questions via phone addressing hardware, software, cable, internet or telephone related issues.
  • Reporting/escalating issues through the appropriate channels.
  • Effectively communicate (verbally & written) information with his/her team members & customers alike.
  • Diagnosing & providing a path to resolving various technical issues.
  • Proactively identifies ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles, & recommending changes.
  • Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner.

For immediate consideration, please complete an application online by clicking apply now.

A criminal background check and/or drug screen will be required, upon offer of employment. EOE.