Customer Service Representative - Indianapolis, IN

Qualifications:

• 6 months of customer service experience analyzing and solving customer problems, OR 6 months of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties


• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience


• Authorization to work in the United States


• Available to work 40 hours per week anytime within the operating hours of the site


• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications


• Ability to navigate a computer while on the phone


• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product


• Ability to remain focused and productive each day though tasks may be repetitive


•  Available to work 40 hours per week within the operating hours of the site of 8:00am to 6:00pm, Monday - Friday.


• English/Spanish Bilingual Preferred
  

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer


• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

There are several steps in our hiring process - it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an  on-line pre-screening test  that we ask you to complete as part of our selection process.  You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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