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in Gambrills, MD

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About this job

Royal Farms has hired Snagajob to schedule interviews because they need to fill these positions quickly. After applying, qualified candidates will be contacted by a Snagajob recruiter to schedule an interview. Click below to apply!



Royal Farms is holding a Customer Service Hiring Event!



Click Apply to submit your application today! Interviews will be held on December 3rd!



As a Customer Service Associate, customer service is our number one priority. Our Associates are not just cashiers. Our Associates represent the Royal Farms brand and are required to do the following. Customer Service Associates are scheduled a maximum of 28 hours per week. Days of the week and times of day will vary based on the need of your location:




  • Smile, make eye contact, and provide an enthusiastic greeting to all customers upon entering the store.

  • Get to know your customers by name and use their name when they return.

  • Go out of your way to make customers feel important and valued. Give 100% attention to customers.

  • Move quickly to provide fast service.

  • Point out promotions and offer suggestions.

  • Thank customers for their business and invite them back.



Without our customers we would not be in business and we would not have a job. It’s imperative that they receive 100% of our attention and we show appreciation for their business.



Click Apply to submit your application today!



 



Additional Responsibilities Include: (to be completed in between customers)



Cleaning & Housekeeping: Inside




  • Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked

  • Trash Cans: Emptied, clean and bags tucked out of site

  • Doors & Windows

  • Floors: Sweep and mop, free of trash, spills, and stains

  • Coolers: Doors and shelves cleaned free of stains and spills

  • Rugs: Swept and free of trash

  • Transaction Counter: Clean and organized

  • Shelves: Clean and dust free

  • Fast food area: Equipment and prep area clean and organized

  • Back office and cooler neat and organized

  • Coffee and Fountain Area: Clean, free of spills and trash

  • Merchandise: Clean and dust free



Cleaning & Housekeeping: Outside




  • Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds

  • Windows & Doors: Clean, no faded or unauthorized signs

  • Entrance Sidewalk: Clean, stain and trash free

  • Trash Cans: Clean, not overflowing, and bags tucked

  • Fuel Islands: Dispensers and nozzles clean

  • Squeegies & towels on all islands, windshield buckets full

  • Car Wash: Sweep inside



Merchandising




  • Stock, front, and face all merchandise

  • Bag Ice

  • All merchandised priced

  • Cooler fronted and labels faced

  • Stock fountain, cooler, and freezer

  • Brew Coffee

  • No out of date merchandise

  • Move and build displays.

  • Sales Counter: Proper Cig. display, products priced

  • Stock lottery supplies and cigarettes

  • Control inventory and protects company assets

  • Notify store leader to prevent “out of stock” items.



Accounting/Legal




  • Proper cash, credit card, and check accountability at end of shift

  • Basic math computation to count back change

  • Adhere to policies on age restricted product sales

  • Inventory Control: observe and react to shoplifters and gas theft



Misc.




  • Check in vendors, and gas deliveries

  • Ability to operate POS, lottery, phone card and money order machines

  • Attend store meetings

  • Assists managers to recruit new employees.



Candidate Profile: In addition to being able to perform the job duties outlined on page one, below are important expectations while working on our team.




  • People oriented, friendly, enthusiastic, smiles

  • Provides upward feedback to management

  • Respectful and polite

  • Able to work alone and on a team

  • Demonstrate a sense of urgency (moves fast)

  • Able to stay busy between customers

  • Honest

  • Flexible

  • Willing to learn

  • Willing to help associates and customers

  • Communicates effectively with Store Leader, team members, vendors, and customers

  • Multi-Task: able to successfully complete multiple tasks independently

  • Dependable & punctual – consistently reports to work on time

  • Identifies problems and resolves issues quickly and effectively



Professional Image: We are in the restaurant business; therefore it’s imperative that we project the highest standards of cleanliness at the store level and personal level. Our professional image standards include:




  • Proper clean uniform and name tag at all times

  • Only one small stud earrings

  • Proper hygiene: showered, clean shaven, neat and clean hair, no body odor, clean uniform, fresh breath, clean finger nails

  • No visible tattoos

  • No face or body piercings

  • No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone

  • Must conduct oneself in a positive and professional manner at all times.