Spa Front Desk Receptionist

Phoenix Marriott Tempe at The Buttes

Job overview

Responsible for the "personality" and professionalism of the Spa and its services and operation, through direct contact, either in person or by phone with resort guests, Spa and community members and staff.

What you will be doing

• Greet guests, members, etc., by phone or in person
• Make appointments for services by phone or in person and ensure smooth flow of same. Manage appointment book and calendar, taking great care to first service guests and members' needs and then distribute as fairly as possible Spa appointments.
• Have available and hand out information on the Spa and the Resort
• Interface with exercise and massage staff regarding appointments and functions.
• Retail Spa merchandise.
• Perform certain administrative tasks as necessary, or as requested by Spa Director:
  • daily sales transactions
  • daily close out accounting
  • weekly accounting and reports
  • month-end accounting and reports
  • daily inventory control and monthly inventory tallies
• Adhere carefully opening and closing procedures of the Spa, ensuring safety and security to the operation, guests, members and staff
• Ensure neatness in all reception and public areas
•  Notify therapist and manager of any irregularities, guest or member concerns.
• Assist Spa Director and Recreation Coordinator as required.
• Complete special projects/events as assigned.
• Assist in training new Spa personnel as needed.
• Conduct tours of Spa when requested.

Requirements

• Able to follow written/oral instructions pertaining to administrative duties
• Must possess excellent speaking ability and have exceptional customer relations skills.
• Must be friendly and outgoing
• Previous customer service experience is preferred
• Proficient in Microsoft Office

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer