Collections Representative - Franklin, TN

Healthcare isn't just changing. It's growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that's what fueled these exciting new opportunities. 

Who are we? Optum360. We're a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. 

If you're looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.

• Contact customers to determine reason for payment delinquency


• Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments


• Handle unresolved inquiries/issues


• Responsible for developing, implementing, maintaining and managing organization policies on collection practices


• May work with outside legal counsel and/or outside agencies in more complex collection cases


• Moderate work experience within own function.


• Some work is completed without established procedures.


• Basic tasks are completed without review by others.


• Supervision/guidance is required for higher level tasks.

Requirements:

• High school diploma or GED 


• 1+ years of customer service experience within an office setting using the telephone and computer as primary tools to perform job duties. 


• 1+ years experience working within a call center environment


• 1+ years of experience working with collections or accounts receivable


• Basic proficiency with Microsoft Word and Excel
  

Assets:

• Familiarity with the Fair Debt Collections Practices Act


• Some college preferred
  

Work Environment:

• Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse


• Office environment

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.