Product Support Analyst - Mission Valley, CA

Position Description:



Combine two of the fastest-growing fields on the planet with a culture of
performance, collaboration and opportunity and this is what you get. Leading
edge technology in an industry that's improving the lives of millions. Here,
innovation isn't about another gadget, it's about making Healthcare data
available wherever and whenever people need it, safely and reliably. There's no
room for error. Join us and start doing your life's best work.



Basic Client and basic technical support functions, acting as first-line
recipient of incidents. Analyst will also be responsible for classification,
categorization and prioritization of all incidents. Triage incidents to other
appropriate business teams/units to satisfy user request, while remaining
primary contact with client through resolution cycle.



Positions in this function are responsible for direct customer service of
non-insurance related products (i.e. Ingenix products). May provide technical
expertise, problem triage, instructions or general non-sales customer support.



Primary Responsibilities:

• Integrity Value: Act Ethically
• Comply with Applicable Laws, Regulations and Policies
• Demonstrate Integrity
• Mission: Deliver Quality Customers services
• Manage time effectively
• Produce high quality work
• Compassion: Focus on Customers
• Identify and Exceed Customers expectations
• Improve the Customer Experience
• Act as a Team Pllayer: Collaborate with others
• Basic, structured, standard approach to work.

Requirements:

• Fundamental proficiency with Microsoft Windows and
  Office (Word: basic document construction; Excel: able to perform basic
  formatting (sort, filter) and cell movement functions; Outlook: able to
  send, categorize, and file emails)
• Working Hours: Monday – Friday hours of operation can
  run from 5am - 10pm, an 8 hour shift and 30 minute lunch day within your
  40 hour work week within those hours
• 2+ years of experience in telephone-based customer
  service or customer support
  
• High School Diploma/GED required
  
• Communication skills in both verbal and written formats
  within your recent work experience

Assets:

• Undergraduate
  degree in healthcare or technology based would be preferable
• Recent experience (in the last 7 years) working on a telephone and computer
  simultaneously

Soft Skills:

• A very strong dedication to customer satisfaction
• Able to perform with little supervision and think
  outside the box
• Ability to work without close supervision
• Team player
• Experience in a leadership type role
• Attention to detail

Health care isn't just changing. It's growing more complex
every day. ICD10 replaces ICD9. Affordable Care adds new challenges and
financial constraints. Where does it all lead? Hospitals and health care
organizations continue to adapt, and we are a vital part of their evolution.
And that's what fueled these exciting new opportunities.

Optum360 is a dynamic new partnership formed by Dignity Health and Optum
to combine our unique expertise. As part of the growing family of UnitedHealth
Group, we'll leverage all our resources to bring financial clarity and a full suite
of revenue management services to health care providers nationwide.



If you're looking for a better place to use your passion and your desire to
drive change, this is the place to be. It's an opportunity to do your life's
best work.

Diversity creates a healthier
atmosphere: All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, protected
veteran status, or disability status.



UnitedHealth Group is a drug-free workplace. Candidates are required to
pass a drug test before beginning employment. In addition, employees in certain
positions are subject to random drug testing.