Customer Service - Full-time

Essential Duties and Responsibilities:
 Answer incoming telephone calls regarding client specific rewards programs.
• Maintain thorough knowledge of each clients program with the help of an on-line reference tool.
• Ensure that all applicable procedures are followed regarding product and specific client information.
• Respond to all customer calls in a courteous and professional manner.
• Maintain the expected level of productivity and call audit requirements.
• Maintain sales goals for retention and cross sell opportunities
• Accurately code information relevant to member's inquiry
• Working knowledge of complete explanation of all Affinion Benefits Group administered insurance programs.
• Respond to customer service inquiries via 800 marketing or administrative toll free numbers.
• Assist other department with calls when needed

Education and Experience:
 Minimum high school graduate or equivalent required.
 Customer service and/or sales experience
Other Knowledge, Skills, Abilities, Certifications:
 Possess effective communication skills, both verbal and written
 Demonstrated quality customer service skills and telephone etiquette
 PC and/or data entry
 Possess strong interpersonal skills
 Exhibits enthusiasm and cooperation as an active member of team environment


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Position Summary: Responsible for answering incoming calls from members, who are inquiring about their services, billing and benefits. The Retention Specialist’s major focus is to retain members who may be calling to inquire about their membership, as well as up-selling, or cross selling other membership products