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Customer Service Representative - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 100 Concourse Parkway, Suite 160 Birmingham, Alabama |
About this job
-Manage the day to day inbound client inquiries and be proactive in reaching out to the clients
-Ability to resolve complex and technical customer questions / issues
-Establish a rapport and a working relationship with the clients to ensure retention
-Defuse intense situations, negotiate resolutions and enlist support and assistance from others
-Analyze statements and fees to be able to educate clients about their statement
-Analyze current Interchange qualification and pricing strategy for existing accounts
-Be creative in decision making and problem resolution
-Manage workload to achieve desired results and stated objectives
-Work in balance to achieve client excellence and a win-win situation
-Make system changes as requested by client
-Understand multiple systems' requirement / interactions to determine what field statement
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Requirements
-position is in Decatur, AL
-1 year Customer Service Exp in Banking industry preferred
-High School Diploma or equivalent