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Bilingual Spanish Call Center Representative
| Hours | Full-time |
|---|---|
| Location | Chicago and Surrounding Areas Chicago, Illinois |
About this job
Researches and resolves customer service questions, inquiries, requests and problems in an accurate, timely and empathetic manner. Provides a high level of customer service in accordance with policies and guidelines. Effectively analyzes every situation and determines an appropriate solution and response. Takes ownership of customer concerns and strives to be the primary connection between the customer and our organization.
Responsibilities
- Continually portray and project a positive and professional image of TCF Bank
- Consistently achieve the established standards of the position
- Stay informed about changes in policy, procedures and services in order to provide accurate information to customers
- Promote interest in TCF Bank products and services
Qualifications
Requirements
- Must be Bilingual Spanish, fluency in the language is required to pass assessment
- High School diploma or GED is required
- 2 or 4-year college degree preferred
- 9 months of experience providing customer service in retail or call center environment is required
- 12+ months of customer service experience preferred
- Demonstrated communication and organizational skills
- Ability to prioritize work
- Typing, computer and internet skills are required
- Must be able to work flexible hours
Additional Information
The call center is open Monday – Friday 8am -8pm and Saturday 8am – 4:30pm.
About TCF
TCF is affiliated with TCF Financial Corporation, a financial holding corporation based in Minnesota. We have banking offices in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota.
Our goal is to be the most convenient bank in the markets we serve. We are looking for employees who value honesty, integrity, ethical behavior, and putting The Customer First. If you have those traits, we invite you to apply at TCF.
Benefits
TCF encourages open employee communications and promotes from within whenever possible.
We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
Proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran.
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