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in Richardson, TX

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Hours Full-time, Part-time
Location Richardson, TX
Richardson, Texas

About this job

THRIVE Intelligence provides video security as a service by combining event-based video monitoring, edge-based analytics, audio intervention, GPS tracking, and other alarm monitoring services. Using an unprecedented combination of technologies, analytics, and real-time monitoring by Security Intervention Specialists, THRIVE operates a Centralized Command Center in Dallas, Texas. As a result of our growth, we are continually looking for qualified Security Intervention Specialists for a variety of shifts.

We are hiring for several positions to work a variety of shifts to work in a security monitoring call center environment. Applicants should be able to work either 1st, 2nd, and 3rd shifts (7:00AM-3:00PM, 3:00PM-11:00PM, 11:00PM-7:00AM). Applicants should be able to work a flexible schedule consisting of holidays and weekends.

The Security Intervention Specialist position is responsible for but not limited to the following:
  • Monitoring, managing and responding to numerous remote security systems
  • Remote handling of emergency and non-emergency situations at client sites (fire alarms, access control, and visitor assistance).
  • Documentation of issues, notification to supervisory personnel and handling of all customer service calls in a timely manner


**This position pays $12 per hour DOE **

Position Requirements

The Security Intervention Specialist applicants MUST be able to work either 1st, 2nd, and 3rd shifts (7:00AM-3:00PM, 3:00PM-11:00PM, 11:00PM-7:00AM). Applicants for this position will meet the following minimum requirements:
  • High School diploma or equivalent.
  • 2+ years of customer service experience.
  • Proven record of stability and good attendance in past positions.
  • Must be available to work weekends.
  • Thrive in a fast-paced environment.
  • Ability to remain calm under pressure.
  • Prior security and/or alarm monitoring experience a plus but not required.
  • Bi-lingual Spanish/English speaking highly desired


EOE/Minorities/Females/Vet/Disability

Thrive Intelligence is an Equal Opportunity Employer committed to hiring a diverse workforce. Division Thrive Intelligence