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Collections Representative - Franklin, TN
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Franklin, TN Franklin, Tennessee |
About this job
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)
Primary Responsibilities:
We are seeking experienced account representatives that focus on total account resolution rather than simple collections. We focus on balance liquidation, charity screening, Medicaid eligibility, adjustments and more to support account resolutions.
- Responsible for insurance premium collections.
- Contact customers to determine reason for payment delinquency
- Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments
- Handle unresolved inquiries/issues
- Responsible for developing, implementing, maintaining and managing organization policies on collection practices
- May work with outside legal counsel and/or outside agencies in more complex collection cases
- Responsible for contacting customers to determine reason for payment delinquency.
- Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments.
- Handles unresolved inquiries/issues.
- Responsible for developing, implementing, maintaining and managing organization policies on collection practices.
- May work with outside legal counsel and/or outside agencies in more complex collection cases.
- Moderate work experience within own function.
- Some work is completed without established procedures.
- Basic tasks are completed without review by others.
- Supervision/guidance is required for higher level tasks.
Requirements
Requirements:
- High school diploma or GED
- 1+ years of customer service experience within an office setting using the telephone and computer as primary tools to perform job duties.
- 1+ years experience working within a call center environment
- 1+ years of experience working with collections or accounts receivable
- Basic proficiency with Microsoft Word and Excel
Assets:
- Familiarity with the Fair Debt Collections Practices Act
- Some college preferred
- Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse
- Office environment
Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.
If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.