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in San Diego, CA

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Hours Full-time, Part-time
Location San Diego, CA
San Diego, California

About this job

Job Summary

The UPS Store, Inc., a wholly owned subsidiary of UPS is the world's largest franchisor of retail shipping, postal, printing and business service centers.  The UPS Store® has approximately 4,800 independently owned locations in the U.S., Puerto Rico and Canada. We offer competitive salaries and a comprehensive benefits package that includes health, dental, 401(k) with company match, retirement plan, tuition reimbursement, discounted stock purchase plans and more.

The Communications Supervisor assists the Communications Client Manager with implementing effective, measurable communications strategies to support companywide projects and initiatives.  He/She helps ensure project strategies align with the business unit’s business plan and company objectives.  In addition, the Client Supervisor assists with developing tools that measure message effectiveness at the local level.  This position supervises others within the department, interns and contract employees.

The Communications Supervisor executes key aspects of The UPS Store semi-annual convention to ensure successful pre-event planning, event execution and post-event planning.  He/She develops creative concepts for multimedia deliverables to support communications initiatives.  This position oversees the production phase to manage pre- and post-production activities.

 Other Duties

  • Coordinates efforts of team members to ensure successful project completion by assigning tasks, monitoring work flow, providing constructive feedback, and measuring results.
  • Communicates with key project stakeholders regularly to provide updates on project status.
  • Monitors vendor and team progress on assigned tasks to ensure project schedules are maintained.
  • Works with manager to develop communications strategies and present options (e.g., methods to communicate message) to client stakeholders to obtain approvals for project budgets and deliverables.
  • Writes and edits communications deliverables to inform The UPS Store franchisees and associates of corporate initiatives and is responsible for creating and distributing internal publications.
  • Determines employees’ training needs to produce continuous development plans.
  • Provides on-going feedback and support to improve performance.
  • Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.

 Preferred Competencies

  • Communication Design and Management: Identifies the main message in documents; explains the importance of timely and relevant communication; demonstrates a basic understanding of the different channels available for communication.
  • Negotiation: Demonstrates an understanding of negotiation techniques; identifies stakeholders/participants that should be involved in negotiations; demonstrates an understanding of each party’s objectives.
  • Project Management: Demonstrates understanding of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager.
  • Vendor/Supplier Management: Identifies internal customers’ needs and vendors to meet those needs; determines costs and benefits to UPS for vendors’ products, commodities or services; creates bid proposals for vendor solicitation; analyzes vendor responses and develops recommendations for award.

Minimum Qualifiers

  • Experience using Microsoft Office products or similar software – Preferred
  • Experience supervising video production projects - Preferred
  • Experience in Project Management – Preferred
  • Bachelor’s degree- Journalism, English, or Communications – Preferred