German Customer Service Representative

Our client, located in Blue Lagoon, is seeking bilingual German customer service representatives. Excellent communication skills in German and English are a must.

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Accurate documentation and excellent interpersonal and communication skills are a must.

Education/Experience
* High School Diploma or GED required
* 5-7 years customer service related experience required
* Exercises independent judgment with direction from supervisor
* May be a first line call center supervisor of junior level call center representatives

Skills
* Must possess a clear speaking voice and strong verbal communication skills.
* Ability to multi-task and make decisions quickly based on the customer's needs.
* Ability to handle difficult calls in a professional manner.
* Requires accuracy and attention to details.
* Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis.
* Knowledgeable of the payments business and operating procedures after the training class.
* Knowledgeable of multiple product lines.
* Ability to work as part of a team.
* Basic PC skills in a Windows environment; however strong keyboard skills are required.

Major Job Duties and Responsibilities:
* Respond to inbound telephone calls and may generate outbound calls regarding information on aspects of multiple products.
* Evaluate the nature of each call and determine the appropriate action to complete the call.
* Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third Party Service Provider.
* Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
* Provide general information and support on any related topic or product and direct the customer accordingly.
* Update and maintain cardholder data in appropriate databases.
* Use several computer programs to respond to customer inquiries.
* Document cases to show action taken.
* Serve as escalation point for calls requiring advanced knowledge of product line.
* Act as peer mentor to customer service associates.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .