Key Accounts Strategic Account Executive - Philadelphia, PA - Full-time / Part-time

Are you a people person? This position is poised to impact millions. At UnitedHealth Group, we make a difference with better ideas, and there is no limit to where you can go. You'll work with our elite team who exude passionate account management. You'll exhibit pride in your ability and your portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work. (sm)

The Key Accounts Strategic Account Executive is accountable for renewing the customer business year over year. You will manage an assigned book of business and be accountable for customer loyalty and satisfaction. You'll establish, cultivate and manage the customer relationship at multiple levels, serving as a health care consultant and trusted business advisor. You'll take your health care knowledge and foster relationships with customers. You'll take your people skills to the bottom line when you create the strategic retention and growth plan for each assigned customer and become an extension of the customer's business.

This position is responsible for the overall management of a book of business: medical and specialty benefit clients with between 100 and 3,000 enrolled employees. The Strategic Account Executive is accountable for the maintenance, growth and increased profitability of existing business, the acquisition of new business on existing accounts, customer satisfaction and the strategic direction of assigned accounts.

Primary Responsibilities:

• Accountable for customer (employer) loyalty and satisfaction, as measured by survey results and persistency


• Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor to these customers


• Establish, cultivate and manage relationships with consultants and brokers, recognizing the value they bring to our customers


• Create the strategic retention and growth plan for each assigned customer, documenting and maintaining the plan within the formal Strategic Account Plan tool


• Strategically plan, negotiate and influence the interactions and relationships with customers, their brokers/consultants and internal team members to achieve strategic account goals


• Responsible for value delivery to customer including plan performance, account management and service results


• Develop and maintain a detailed knowledge base of assigned customers, beyond the traditional healthcare-focused information/knowledge, to become an extension of the customer's business


• Facilitate the lifecycle of the customer relationship from RFP to renewal


• Clearly demonstrate the value propositions for specialty and ancillary business to improve customer growth and retention


• Select (with the assistance of the Account Coach), lead and leverage a team of internal team members as part of the customer's Strategic Account Team to strategically direct the customer's relationship with UnitedHealth Group


• Strategically plan and meet with customers quarterly, identifying trends and offering solutions per the Insight Driven Solutions (IDS) consultative and solutioning process


• Prepare, host and follow-up an annual strategic planning session with the customer


• Determine and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer


• Meet all performance standards (including specific IDS metrics) required as a result of managing and monitoring activities along the customer and IDS life cycles

Required Qualifications:

• Proven track record of over 5+ years of working with senior-level executives for client relationship management and consultation within the Insurance industry in the Key Accts/Mid Market space


• 5+ years of strategic and consultative selling experience within the Insurance industry


• Excellent negotiation/influence, collaboration, and listening skills


• Excellent messaging, positioning and presentation of information for customer impact and influence


• Strong work management skills - identify a goal and the steps needed for accomplishment and proactively manage action steps to accomplish goal


• Strong business and financial acumen

Preferred Qualifications:

• Undergraduate degree

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: sales, account management, key accounts, ASO, insurance, Philadelphia, PA, Pennsylvania