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Customer Service Supervisor - Oldsmar, FL - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Oldsmar, FL Oldsmar, Florida |
About this job
Position Description:
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
Primary Responsibilities:
- Coordinates, supervises and is accountable for the daily/weekly/monthly activities of team members
- Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT
- Coordinates work activities with other supervisors, managers, departments, etc.
- Identifies and resolves operational problems using defined processes, expertise and judgment
- Provides coaching and feedback to team members, including formal corrective action
- Conducts annual performance reviews for team members
- Provides expertise and customer service support to members, customers, and/or providers
Requirements
- 5+ years of customer service experience analyzing and solving customer problems
- 1+ years of experience as a supervisor
- High School Diploma/ GED OR 10 years of equivalent working experience
- Intermediate level of proficiency with Windows PC applications and Microsoft Office Products including Word, Excel, PowerPoint and Outlook
- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
- Undergraduate degree
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 17 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.