Front Desk Agent - The Osprey Hotel - Full Time Winter Seasonal - Beaver Creek, CO (75673) - Full-time

Front Desk Agent - The Osprey Hotel, A RockResort - Full Time Winter Seasonal

The Osprey:

The Osprey at Beaver Creek is the ultimate in Beaver Creek lodging, creating a modern, luxury hotel experience unlike any other you’ll find among ski resorts in Colorado or anywhere else. The Osprey creates unforgettable vacation experiences by coupling luxurious, stylish accommodations and a superior level of comfort with exemplary service from a friendly, welcoming staff. The Osprey was recently awarded the #1 Top Resort in the Continental United States by the 2012 Travel + Leisure World's Best Awards readers survey.

Beaver Creek : At the gate, you leave everyday life behind. That's why people travel to Beaver Creek, Colorado from all over the world, and many make it a tradition. The drama of rock and sky, the sheer grandeur of this place, is one reason. That it is North America's World Cup mountain is another. It is also a place of intimacy. A private resort hidden from view, with the power to bring people together.



The Front Desk Agent is assigned to perform all tasks associated with the everyday operation of the hotel's front desk including check in/check out, all manners of guest service, communication between all other hotel departments, management of cash drawer, and operation of PBX system. The Front Desk Agent is responsible for answering internal and external telephone calls, greeting guests, checking guests in and out of the hotel, establishing credit, maintaining guest and group accounts, managing mail deliveries and maintaining the Front Desk and surrounding public areas in pristine condition. Front Desk Agents create a warm, genuine and friendly atmosphere leaving each guest with a positive first and last impression. The Front Desk Agent responsibilities include, but are not limited to:

• Greeting guests in a warm and friendly, prompt and professional manner
• Register guests collecting appropriate information from the guest and make necessary notations in the reservation system, issue room keys, provide information on hotel services and room location, process payment for stay and close out guest accounts at time of check out
• Receive and process payments, explain guest charges accurately and professionally and respond to disputes of guest charges
• Make room reservations, log guest requests and accurately maintain the status of each reservation
• Manage incoming telephone and email correspondence in a prompt and courteous manner
• Perform weekly pre-arrival and post-arrival inspections of high end hotels, condos and homes
• Maintain front desk cash drawer within the regulations of the Vail Resorts cash handling procedures
• Accept and log all incoming packages, ship and log all outgoing packages, accept and schedule the delivery of guest amenities and ensure guests receive all mail, luggage and packages in a timely manner
• May perform tasks related to and assist other staff with bellmen, housekeeping and maintenance
• Responsible for cleanliness of Guest reception and surrounding public areas
• Fulfill concierge duties including dinner, transportation and activity reservations on occasion. Provide useful information to guests about local services and activities
• Maintain a high level of professional appearance, demeanor and ethics at all times
• Handle confidential information, including guest records with a high degree of integrity
• Participate in training classes as assigned by the manager
• Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times
• Other duties as assigned by specific hotel Front Desk Managers/Supervisors

Qualifications:

• High School Diploma or equivalent - required
• Bachelor's Degree or equivalent - preferred
• Must be able to read, write, speak & comprehend English fluently - required
• Must have a Valid Colorado Driver’s License - required
• At least 1 year of guest service, hotel or hospitality experience - preferred
• Must be able to stand/walk for long periods of time in excess of 2 hours without sitting - required
• Must be proficient in Microsoft applications (Work, Excel and Outlook) - required
• Must have strong communication and organization skills
• Must be able to work in a team and be detail orientated
• Must be able to work weekends and holidays, days, and evenings - required
• Must be able to work a varied schedule depending on the property - required
• Must be able to lift and carry 50lbs
• 2 or more years of guest service experience - preferred
• Knowledge of LMS property management system - preferred
• In-person interview - preferred
• Resume - preferred
• Knowledge of Beaver Creek and Vail area activities, restaurants, mountain layout - preferred

Learn More About:

Grooming Policy: http://jobs.vailresorts.com/info/company-policies.aspx

Beaver Creek: Beaver Creek Resort

Have Fun. Serve Others. Do Right. Drive Values. Do Good. Be Safe . These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.