Claims Representative Associate - Greensboro, NC

Don't wait to apply - we have training classes starting soon that are designed to set you up for success!

You dream of a great career with a great company - where you can make an impact and help people.  We can offer you just this. And with the incredible growth of our business, it's a dream that definitely can come true when you join us as a Claims Representative Associate.  Already one of the world's leading health care companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  Whether you have prior experience or not, we'll provide extensive training and a highly supportive environment for all of our Claims team members. This is your opportunity to make a difference, grow your career and do your life's best work.SM

As a Claims Representative Associate, you'll be responsible for handling incoming healthcare claims ensuring a high level of customer service and maximizing productivity by processing claims accurately, the first time. You'll put your skills and talents to work as you review, research, and process medical claims. It's complex, detailed work. It's a fast-paced challenge. It's a job that calls on you to be thoughtful, resourceful, team-driven and customer-focused. To put it mildly, there is never a dull moment.

This position is full-time (40 hours/week) with our site Hours of Operation from 6:00 am to 6:00 pm Monday - Friday. We do require our employees to be flexible enough to work any shift, any day of the week during those hours. 

Responsibilities:

• Use multiple computer systems, platforms, and applications to accurately capture necessary claims and eligibility data. 


• Complete the review, research, processing and payment of medical claims in alignment with the member's plan coverage, directives and claims procedures


• Performs accurate and timely data entry of all healthcare claims processing information and results


• Meet performance goals established for the position in the area of: efficiency, accuracy, scheduled adherence, and processed claims

Required Qualifications:

• Minimum 1 year Customer Service Representative (CSR) experience or 1 year experience in an office setting,  call center setting or phone support  role using the telephone and computer consistently


• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
  Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications


• Ability to multi-task job duties and understand multiple products and levels of benefits within each product


• Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed


• All new hires will be required to successful complete Customer Service Representative training classes and demonstrate proficiency of the material

There are several steps in our hiring process - it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process.  You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.

UnitedHealth Group is working to create the health care system of tomorrow and you can help. Already Fortune 14, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.    

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.  Join us and start doing your life's best work. SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.