Customer Service Rep

The Customer Service Representative will be successful by responding to incoming customer phone calls and processing orders timely.
Primary Responsibilities
Answer incoming calls and provide general information such as pricing, availability of products and product specifications
Enter customer orders into AS400, Validate account information and assist customer with routing selection to meet delivery needs
Provide parts application assistance through use of parts manuals, bill of materials, engineering drawings or change notices
Receive, evaluate and answer customer inquiries of technical nature
Resolve problems associated with orders and shipments
Offer alternative solutions when primary suppliers cannot meet customer needs
All other duties as assigned
Educational / Experience Requirements
High School Diploma or GED
Minimum of 1 years customer service or call center experience required
Extensive parts background required
Additional Skills / Abilities
Must be able to work flexible schedule between 7am - 8pm Monday through Friday
Proficient Microsoft Office Skills (primarily Excel)
Strong verbal/written communication/organizational skills
Ability to work in a team environment as well as autonomously
AS40; Syteline knowledge a plus
Aftermarket Parts/Transportation Industry experience a plus

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .