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in Fort Lauderdale, FL

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Hours Full-time, Part-time, Summer
Location 8200 W. State Road 84
Fort Lauderdale, Florida

About this job

Company Overview:
Since 1938 Bowlmor Lanes has been a destination for influential Americans from Richard Nixon to Michael Phelps. This innovative company that created the concept of upscale bowling is growing and evolving. Are you ready to be a star in our future?

Bowlmor Lanes provides a full sensory entertainment experience through interactive nightlife, exciting special events, extraordinary service, and gourmet food and beverage. Thrive in a culture of self-motivated, passionate people who have created a successful, team-oriented work environment. In an organization where every voice counts, Bowlmor’s supportive structure provides an opportunity for personal and professional development through organic growth and internal promotions.

Position Description:
Bowling Concierge is “head pin”, control center for the entire venue! You are responsible for assigning bowling lanes, distributing shoes, answering phone, directing guests, and monitoring activity on the lanes. Bowling Concierges increase sales by effectively managing lanes turns, waitlist, and providing tailored food, beverage, and merchandise purchase suggestions.

Major Areas of Responsibility:

  • Extend a welcoming greeting to all guests providing friendly assistance regarding the bowling facility
  • Efficiently operate all functions of the bowling computer system
  • Ensure a quick and organized shoe rental experience
  • Graciously accommodate all scheduled parties and events
  • Effectively manage the Waitlist when the facility is full
  • Pleasantly answer phones and direct calls to the appropriate center
  • Proactively provide guest assistance
  • Communicate all guest concerns to management immediately
  • Extend a friendly farewell and invite all guests back to the venue
  • Additional tasks as assigned by management throughout the venue

Job Requirements:

  • Must be willing to work a variety of day, night, and weekend shifts
  • Must demonstrate the ability to work under pressure while multitasking
  • Extremely friendly
  • Strong verbal communication skills in the English language
  • Must possess a positive service orientated attitude towards all guests and employees
  • Must be able to think outside the box and be solution orientated
  • Must be able to speak clearly and listen attentively to teammates and guests, occasionally in a loud environment

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.