Team Assistant - Blue Ash, OH - Full-time / Part-time

Position Description:

Energize your career with one of Healthcare's fastest growing companies.    

You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.  

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.  

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.  

Primary Responsibilities:  

• Assist BSL with New Hire Service Request to secure hardware, software, space and telecommuter connectivity; additionally, submit security access requests, email account, Personal Communicator, WebEx, Rightfax.
• Assist BSL to build strong understanding of a New Hire's needs to proactively provide solutions and anticipate issues 
• Assist the BSL to serve as point of contact for new hires prior to Day 1 and throughout their first week of employment 
• Provide professional and timely resolution of requests and customer service escalations or issues.
• Build strong relationships with hiring managers and business partners to increase collaboration and drive process improvement
• Evaluate existing processes and identify/make recommendations for improvement 

• High School Diploma/GED.


• Current
  proficiency utilizing Microsoft Word (documentation), Excel (sorting and
  filtering), PowerPoint (creating basic decks) and Outlook (sending and
  receiving emails).


• 2+
  years experience working in an Administrative Assistant role supporting Management
  and staff.


• 2+
  years experience making travel arrangements, scheduling meetings, maintaining calendars
  and expense reporting.


• 2+
  years experience preparing and writing correspondence and handling
  information of a highly sensitive and confidential nature.


• Alpha/Numeric Data Entry, copying, faxing and other basic Administrative
  duties.



• 2+ years Customer Service experience working with internal and external
  customers.

Preferred
Qualifications:

• Experience within Microsoft Excel (creating pivot tables).


• Utilizing
  Visio to create Org charts.


• Healthcare Industry experience.


• Experience
  working with a virtual team and the ability to be self-motivated and
  anticipate leadership and team's needs.

Success Factors:

• Ability
  to maintain professional demeanor with all levels of the organization


• Strong
  interpersonal, written and verbal communication skills


• Ability
  to assess and troubleshoot basic computer and telecom operational
  problems.


• Ability
  to multitask and prioritize workload to meet business needs under tight
  timelines

At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.