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in Atlanta, GA

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About this job

Newell Rubbermaid is a Fortune 500 global marketer of consumer and professional products with a strong portfolio of brands including Sharpie, Paper Mate, DYMO, EXPO, Waterman, Parker, IRWIN, LENOX, Rubbermaid, Graco, Calphalon, Goody and Levolor, among others.

The Logistics Specialist will facilitate the completion of various activities within the distribution center team. This role will process inbound requests (via the phone as well as electronic communiques/e-mails, etc.) with a focus on issue resolution, customer satisfaction and relationship development. In addition, this position will proactively resolve customer issues as they relate to distribution, collection and verification of requirements (location reporting, call monitoring, staffing assistance, etc.)

JOB REQUIREMENTS
Responsibilities:

*Support the handling of a high volume of inbound/outbound calls.
*Serve as the liaison between Carriers and the Sales Department with a focus on collaboration with Logistics Account Executives, carriers and customers to perform the after-hours functions of carrier services (Logistics Support).
*Help resolve complex logistics issues with insight and empathy.
*Embody the qualities needed to be a premier service support professional via courtesy and professionalism while servicing the needs of our carrier base.
*Build, alter, and modify loads in Load Management system when needed.
*Conduct financial transactions related to lumper, unloading, and accessorial fees.
*Provide excellent customer service to TQL's carrier base.
*Execute pricing negotiations between Carriers with guidance and input from the Sales team.
*Schedule and verify loading and unloading appointments with shippers and receivers.
*Contribute to the growth of the business by referring quality candidates into the hiring process.
*Assist in various department projects as required for beta tests.

Qualifications:
*Strong work ethic.
Excellent organizational skills with a heavy emphasis on attention to detail.
*Commitment to all our Customers.
*Ability to multi-task and work independently in a fast-paced environment.
*Good communication skills.

Desired Job Qualifications:
*Experience in the transportation industry or with a trucking company

Working Conditions:
*Ability to work and concentrate in a fast paced open office environment that can be noisy. Frequent use of computer programs and telephones.