Executive Client Manager - State of Massachusetts

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)

OptumInsight provides software and information products, advisory consulting services and business process outsourcing to participants in the health care industry. Hospitals, physicians, commercial health plans, government agencies, life sciences companies and other organizations that comprise the health care system work with OptumInsight to reduce costs, meet compliance mandates, improve clinical performance and adapt to the changing health system landscape.

Government officials count on Optum to improve the efficiency and quality of their healthcare and human services programs. Our breadth of experience gives us a unique perspective and an unmatched ability to transform the performance of programs and improve the outcomes of the people you serve.

We support seventeen federal agencies and thirty-five state Medicaid agencies with an array of effective complex population health services, advanced analytics, policy and program consulting, program integrity services, and health information technology solutions.

Working with the Client Relationship Executive, the Lewin Group and the Delivery Teams, the Executive Client Manager (ECM) establishes, cultivates and manages the customer relationship at multiple levels, (executive suite to solution owners) serving as a trusted business advisor/partner to the client.  The ECM builds effective internal and external relationships with key personnel to insure that Optum Government Solutions (OGS) is delivering what the contract requires in a way that both meets the client's needs and protects the profitability of OGS.  The ECM communicates independently with the client to determine the client's opinion of performance and personnel. The ECM serves as the escalation point for the client when the delivery team and the client have been unable to resolve issues. When appropriate and by mutual agreement, the ECM works directly with the client and the delivery team to clarify issues and negotiate solutions or mitigations. Also when appropriate and after communication with and hopefully agreement of the delivery team, the ECM escalates issues to OGS leadership with summaries that clarify gaps and suggestions on approaches for solutions or mitigations.

The ECM works to understand the explicit and implicit value the client expects OGS to deliver, and assesses whether that value is present, and if not, how to improve.  This requires the ECM to have sufficient knowledge of OGS solutions to understand where gaps are in those solutions and to work with the delivery team to close them.  It also requires the ECM to develop sufficient understanding of the client and the client's goals, any external constraints or misunderstood expectations, and to work with the client to bring expectations and the contract into alignment.  The ECM should also be looking for ways to improve the value and expand the usage of the OGS solutions as detailed in the contract and subsequent agreements.  The ECM should work with OGS leadership to determine best practices in other OGS clients and share those. 

Working with the CRE and UHG Government Affairs, the ECM also needs a sufficient understanding of the larger state goals and of the potential offerings from OGS, Optum and UHG to expand the working partnership with the state.  The ECM needs a strategy for developing and maintaining key executive relationships that keep Optum in the state's mind as a key partner and potential problem solver. 

Required Qualifications:

Preferred Qualifications:

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: State Government Account Management, Government Healthcare technology solutions, Boston, MA, Massachusetts