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in Santa Ana, CA

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Hours Full-time, Part-time
Location Santa Ana, CA
Santa Ana, California

About this job


Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.

The Customer Care Professional is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity.

Primary Responsibilities:
  • Respond to complex customer calls 
  • Resolve customer service inquiries which could include: 
  • Benefit and Eligibility information 
  • Billing and Payment issues 
  • Customer material requests 
  • Physician assignments 
  • Authorization for treatment 
  • Explanation of Benefits (EOB)
  • Provide excellent customer service 
  • Constantly meet established productivity, schedule adherence, and quality 
  • standards 


Requirements


Requirements:
  • High school Diploma/GED
  • Beginner level of proficiency with MS Office suite, including Outlook, Word and Excel required
  • 1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties 
  • Authorization to work in the United States
  • Available to work 40 hours per week anytime within the operating hours of the site 
Soft Skills:
  • Ability to navigate a computer while on the phone
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product 
  • Ability to remain focused and productive each day though tasks may be repetitive
Assets:
  • Undergraduate degree
  • Medical assistant or medical billing experience
  • 1+ years of health care experience preferred
Requirements and Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer 
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Take the next step, online at: www.yourlifesbestwork.com

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.


Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.