Diabetes Therapy Associate

The Diabetes Therapy Associate (DTA) is the "inside member" of an integrated sales team who works in partnership with field sales personnel to sell pump therapy to diabetic patients. In this role, the DTA will continue to foster strong relationship with patients, health care providers, insurance companies and sales representatives. In addition to accepting full ownership for pre-sales issues initiated by customer and field/division personnel, the Diabetes Therapy Associate will also be the primary inside customer contact for order fulfillment and guiding patients through the process of obtaining Insulin Pumps. This is an entry level inside sales position.

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POSITION RESPONSIBILITIES:

* The Diabetes Therapy Associate will act as a patient account relationship representative responsible for:

o Serving as the first point of contact for patients to capture, record, maintain and update customer activities and call results into the Medtronic Diabetes Information System on a daily basis.

o Developing relationships with patients to secure recorded information that includes, but is not limited to: customer contact details, sales stage, customer potential, call outcome, and customer follow up. Ensures information is recorded timely, accurately and in a clear and understandable manner.

o Providing outgoing calls to customers to explain insurance benefits.

o Serving as the customer advocate for patients as well as informs patients by developing and providing exceptional customer service.

o Overcoming objections in the selling process by advising customers of Medtronic Diabetes products.

* Promote and foster account relationships with various sales representatives. Key activities include:

o Partners with field counterparts to achieve assigned pump revenue order processing objectives within assigned territories through acquisition of customers. Informs and establishes prospective customers regarding all of Medtronic Diabetes products.

o Consults with Field Sales Consultant to create, implement, and constantly improve local business plans to grow volume and improve service

o Pursues all sales opportunities as generated through various company sources. Actively prospects pipeline targets.

o Meet key performance indicators for sales productivity as defined by management.

o Collects, analyzes and reports data regarding customer issues to the Sales Representative.

o Participates in process improvement activities to ensure productive and successful business relationships.

* Promote and foster account relationships with various physicians. Key activities include:

o Builds relationships with office staff to facilitate document collection

o Captures physician charts, labs, notes or letters of medical necessity necessary to receive Insurance approval.

o Sets shipment/order processing expectations with physicians

o Partners with physicians to appeal rejected submissions for prior authorizations.

o Guides physician and customers in the order processing of our products

* Promote and foster account relationships with various insurance companies. Key activities include:

o Works within a defined level of authority to obtain verification of insurance benefits for Diabetes patients to provide potential patients with Medtronic Diabetes solutions, products, discounts, and pricing.

o Serves as a customer advocate with payers

o Guides payers to a level of understanding with insurance plans

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BASIC QUALIFICATIONS:

* Bachelor's degree from an accredited four (4) year college or university OR;
* Associate's degree from an accredited college or university with 2-3 years in a customer service or sales role in lieu of degree OR;
* High School Graduate or equivalent GED certificate with two (2) years' experience in a Medtronic customer facing role and 4-6 years' in a customer service or sales role in lieu of degree or 8 years in a customer service or sales role.

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DESIRED/PREFERRED QUALIFICATIONS (optional) This is an optional section, and can include things not easily identified from the resume, but more likely to be explored during the interview process.
* One (1) year of sales or sales internship experience
* Excellent interpersonal, oral and written communication skills
* Demonstrated knowledge of basic computer skills
* Previous experience working in a high paced, goal driven, and results or sales orientated environment
* Hardworking driven individual with effective persuasion skills
* Ability to understand and solve underlying causes of simple or complex problems
* Career interest in medical device sales
* Ability to multi-task and perform in a team orientated environment
* Strong attention to detail by being exact, precise, and accurate
* Ability to achieve acceptable outcomes and complete tasks accurately and on schedule
* Effective time management skills
* Ability to take initiative and work independently and/or as a team

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PHYSICAL JOB REQUIREMENTS: Physical capabilities to perform the job
* The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.
* Extended periods of time doing computer-based work

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .