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in Billings, MT

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About this job

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate must actively strive to create a customer-focused shopping environment. The Associate greets and responds to all customers in a friendly manner, ensures proper merchandise presentation, operates the cash register in accordance with policies and procedures, maintains a clean work area at all times and treats fellow associates with respect. The Associate also provides customer service according to all Ross customer service guidelines. The Associate may be required to assist in specialized areas or functions in the store including but not limited to Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry, Customer Service, Markdowns, Recovery/Sizing, Cashiering etc. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our customer service and operational goals.

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
* Effectively communicate with customers, associates and Supervisory Staff in a friendly, respectful, cooperative and pleasant manner.
* Ability to use all store equipment, including PDTs, registers and PC as required.
* Ability to spend up to 100% of working time standing, walking, and moving around the store.
* Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
* Ability to occasionally push, pull and lift more than 20 pounds.
* Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
* Ability to perform basic mathematical calculations commonly used in retail environments.
* Certain assignments may require other qualifications and skills.
* Associates who work stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Ross is an equal employment opportunity employer committed to the hiring, acceptance and appreciation of every individual.