Healthcare Services Customer Service Representative

Apply ONLINE TODAY for your premium appointment

Do you have healthcare experienceHave an empathetic personality

We've all been there… you have a question or concern with your health insurance or your healthcare provider for you or your loved ones. You pick up the phone to dial that 1-800 customer service number. It's a difficult time and very few of us really understand all the inner workings of healthcare today. What you need is someone to have the patience to walk you through.

Did you know that you might just be speaking to one of the more than 50,000 SYKES Customer Care Professionals from around the globe… and that person might just be right here in your home townThat's right... SYKES is currently hiring local, caring individuals to provide high-quality, customer service for some of the world's largest brand name healthcare companies.

JOIN OUR PEOPLE-FIRST TEAM

Caring for customer needs can be a challenging, yet rewarding career. Our business is people serving people, that's why we are striving to be a people-first culture… we believe taking care of our own employees is the foundation to providing a superior customer experience.

We want you to be successful… Working in a SYKES call center, you'll have the tools and the support to become a valued team member, while enjoying a fun team environment and the agility to live the life you enjoy outside of work. At the end of the day, you will know how you have helped and be able to take satisfaction in a job well-done.

A HEALTHCARE CUSTOMER SERVICE JOB
… that might become a career

As a customer care professional at SYKES, you can literally start with the basics of the job, answering calls and other inquiries, building solutions to a variety of customer questions, concerns, or issues, and end up building a career with SYKES. It just might be the toughest job you'll ever love.

We Need…

• High school diploma or equivalent
• Minimum 18 years of age +
• Strong computer skills
• Customer-service orientation
• Outstanding communication & interpersonal skills
• Strong evaluation and analysis skills

We Love…

• 6 months + previous service experience
• Healthcare Terminology
• Understanding of Health Insurance
• Post-secondary education
• Phenomenal attitudes
• Excellent attention to details
• Team Players

You'll Receive…

• The satisfaction of helping people and building solutions
• Fun team environment
• Training, coaching and support to help you succeed
• Good pay and benefits
• Career advancement opportunities
• Self-satisfaction in your ability to help with solutions

Job is located at our Amherst, NY facility:

251 J.J. Audubon Parkway
Amherst NY 14228

Apply Today!

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SYKES is proud to be an equal employment opportunity and affirmative action employer. We strive to treat all applicants and employees with respect and dignity. Our diverse workforce provides many benefits, including creativity, variety in approaches to problem solving, and the ability to work effectively in our diverse markets. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability.