Guest Services - Front Desk & Bellstand

Hilton Durham Near Duke University

The Front Desk Clerk is a member of the Front Office team. S/he are responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.

This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.

Join our award winning team! We are currently ranked as a top Hilton property and received the Hotel of the Year award in 2013. We are the official hotel partner of the Durham Bulls Baseball team and we have extensive relationships with Duke University and Duke Athletics.

We have full-time hours available and offer an excellent benefits package. You must be willing to work flexible shifts, including mornings from 7am - 3pm, evenings from 3pm - 11pm, including weekends and holidays.

This position is a mix between front desk and the bell stand, and you will be trained in all aspects of the front office. Duties will include assisting guests at the front desk two to three shifts per week, You will also work assisting guests at the bell stand, and driving the hotel shuttle one to two shifts per week. Our shuttle runs to destinations within a five mile radius of the hotel. Knowledge of Duke University Campus, Duke University Medical Center, and downtown Durham are preferred.

We are looking for a candidate that has a strong desire to serve others and be a part of a winning team. This is a perfect opportunity for someone starting a career in the hospitality industry. The front desk works with and coordinates guest services between all departments of the hotel, and plays a key role in creating a positive guest experience.

To be considered for this position, please be sure to complete the pre-hire assessment as part of your application.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer