Optimization Leader - Telecommute Opportunity

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

The Optimization Leader holds a key position in the Client Support Services area, and will be a member of the Client Support Services leadership team. The Optimization leader will build out an Optimization department that includes the following:

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  Analytics and reporting: This team is responsible for providing monthly reporting packages to clients that show KPI info, product value metrics, and incident management metrics; this team is also responsible for fulfilling various internal and external analytic needs related to product value; this team exists today, and is in the process of expanding certain capabilities



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  Release Coordination: Release Coordination plays a key role in operationalizing software releases for the internal teams that implement, support and use the releases; in addition, Release Coordination facilitates client and internal testing of software releases in the Preview environment in order to drive early identification of any issues; the leader of this team is in place and the plan is to add a few additional employees in 2015



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  Technical Account Managers: The Technical Account Management (TAM) team is responsible for proactively managing a defined group of live clients; clients with an assigned TAM are often very large clients, or strategic partners of Optum360; the Technical Account Manager is part technical support engineer, part client champion, and part relationship manager, and has three primary responsibilities: account management, technical support (working in partnership with other internal technical teams), and project management; the leader of this team is in place and recruiting is underway for a couple of additional employees



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  Product Documentation and eLearning Solutions: This team is responsible for preparation of various eLearning courses that provide internal and external education; in addition, this team prepares technical product documentation for client consumption, and also assists with other types of client communications such as system incident notices and unusual maintenance activity; this team is in place today

Primary Responsibilities:

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  Lead team of approximately 15-20 employees



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  Develop and refine capabilities in the Optimization arm that will aid Optum360 in better serving clients post go-live, and shifting the paradigm from more reactive management of clients to more proactive management of clients; this includes developing draft frameworks, socializing those frameworks within Optum360 and with clients as needed, and then ensuring that agreed upon frameworks are executed on



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  Partner with Product to determine opportunity to offer fee versus non-fee services to clients



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  Ensure internal data is being used effectively to understand and improve client experience



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  Understand short and long-term client goals and objectives as they relate to Optum360



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  Develop highly effective relationships across all departments that effectively leverage capabilities in those departments to better serve clients post go-live



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  Provide on-going visibility into overall client health and Optimization arm developments that impact clients



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  Serve as client advocate within the organization



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  Meet with clients as needed

Required Qualifications:

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  Undergraduate degree



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  7+ years of experience in the health care industry; revenue cycle management experience or health information management experience



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  10+ years of experience leading teams and managing people



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  10+ years of experience working with cross-functional teams and leaders



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  5+ years of experience presenting to clients in multiple mediums: email, phone, on-site meetings, PowerPoint presentations



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  Strategic thinker, with the ability to execute and motivate others to execute



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  Strong analytical skills



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  Comfortable with ambiguity



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  Strong relationship skills, and ability to influence and work well with internal stakeholders and clients 



• Business savvy

Preferred Qualifications:

• Advanced degree


• Knowledge of Software as a Service application architecture

Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities. Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide. If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: optimization team lead, client support, technical account manager, elearning solutions, analytics and reporting, release coordination, telecommute