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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Lake Oswego, OR
Lake Oswego, Oregon

About this job

Our client, a mid-sized Aviation company in Lake Oswego, OR, is currently looking for a Customer Service Representative to join their team.

The Customer Support Associate works as part of the Customer Support team and interfaces with the customer to understand and satisfy their requirements for either new or repaired equipment. This is a small team in an office environment, and all interaction would be corresponded through phone and email.

Job Duties include:

  1. Receive inbound customer calls, emails and web requests in line with productivity objectives.
  2. Answer pre-sales questions, educate customer on product/functionality and place order for product with appropriate price and schedule.
  3. Create cases for all documented field failure incidents, returns, replacements, refunds
  4. Listen to customer and enter appropriate notes into case, using defined questions, trouble shooting skills and acquired product knowledge.
  5. Follow up and problem solve on customer inquiries and concerns via phone, email, web, and mail
  6. Ensure that company's reputation for outstanding customer service is upheld on every customer contact and meet quality objectives
  7. Use business insight and sound judgment to identify appropriate course of action to handle circumstances, which will benefit both clientele, and the company
  8. Support dealer purchases, confirm payment terms as needed, as well as scheduled delivery dates.

Qualification & Requirements:

  1. 1+ years of related work experience
  2. Experience with multi-line phone system preferred
  3. Any experience with technical support or troubleshooting highly preferred
  4. Microsoft Office
  5. Organized with ability to multi-task
  6. Advanced communication skills
  7. Ability to maintain professional, courteous attitude under stress
  8. Accomplished interpersonal skills

All interested applicants please apply. Only those who are qualified will be contacted.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .