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Customer Service Specialist
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 1100 W Lake Cook Road Buffalo Grove, Illinois |
About this job
FMS Investment Corp (dba Financial Management Systems), a Subsidiary of Ceannate Co., provides custom BPO solutions to both government and private sector education partners. FMS develops and executes a variety of accounts receivable management (ARM) solutions, each tailored to the individual needs of our clients, but always focused on reducing costs and increasing revenues. Since 2003, FMS has serviced over 7.5M students representing over $28.2B dollars in student loans.
Responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skip-tracing sources (i.e. internet) in order to resolve their obligations using various programs available under the U.S. Department of Education Contract. In addition, they will perform the following activities on all ED accounts assigned to FMS: i) negotiate resolution of outstanding student loan debt; ii) provide customer service in accordance to the U.S. Department of Education Contract; iii) skip-trace to locate borrowers; and iv) update records and document activity on FMS' INTELEC Collection System.
Responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skip-tracing sources (i.e. internet) in order to resolve their obligations using various programs available under the U.S. Department of Education Contract. In addition, they will perform the following activities on all ED accounts assigned to FMS: i) negotiate resolution of outstanding student loan debt; ii) provide customer service in accordance to the U.S. Department of Education Contract; iii) skip-trace to locate borrowers; and iv) update records and document activity on FMS' INTELEC Collection System.
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