Regional Small Business Manager

As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,000 points of distribution.

The Regional Small Business Manager reports to the Regional Retail Director and supports Core Retail stores in driving B2B sales and service in 25 - 30 or more selected stores within that region/market. This sales leader will drive field execution by creating an exceptional customer experience while achieving the full potential of the T-Mobile brand. This role will directly manage process improvement to ensure maximum efficiencies, effectiveness and consistency in selected stores B2B field sales execution. This role will support key initiatives of Retail B2B Sales including a) In-store traffic conversion from employee-liable accounts to small business accounts, b) B2B lead generation and appointment setting to connect with and add small business owner accounts, and c) base account up-sell processes, with the goal to significantly increase the small business revenue that is generated through the retail stores. Other key support areas will include processes and operational support, reporting and analysis, training, visual merchandising, communicating T-Mobile B2B customer impacting initiatives and verifying execution by field sales and other T-Mobile strategic initiatives. This sales leader motivates the Small Business Champions in each store through regular in-store coaching on methods to identify and increase the customer flow in the retail stores for small business. The Regional Small Business Manager will spend time in the B2B retail stores as the retail B2B experts within the sales organization providing immediate and useful feedback regarding anything that could potentially impact the customer experience communicating in a way that make people eager to collaborate. They will also identify and investigate problems concerned with policy, operations and processes. They will identify and communicate what is expected out of retail B2B program stores and the interaction with the Small Business team in B2B. They will also play a role of strengthening communication and cross-coordination among the Sales, Engineering, Marketing, Customer Service, EIT, Business Operations, Finance and FSC organizations.Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

• Build B2B Sales & Service Culture in Field Sales to Enhance Small Business Results in Retail Stores: Provides coaching on delivering effective B2B customer service with sales reps and managers. Serves as a point of contact for questions or problems including individual customer issues. Reviews results in weekly meetings and weekly updates regarding market visit recap and R-B2B performance. Participates in any retail channel meetings or conference calls providing competitive updates, sales and metric performance, and recognition. Works with field sales B2B Champions on contests and incentives to drive productivity. Tracks all leads generated within stores on Salesforce.com and determines appropriate channel to execute, establishes and communicates appropriate process regarding directing of leads and follows through based on account size/number of lines, including status of lead follow-up in B2B originally generated in the retail stores and shared commission situations.
• Communication & Training: Supports Retail B2B training cascade messages and the reinforcement of formal Retail B2B training. Coordinates new product or service launch questions that may occur specific to the B2B segment of customers. Ensure new hires are being adequately ramped on all things Retail B2B. Provides communication and follow-up with Retail B2B champions regarding updates on T-Mobile News, Forecast and other sales updates, products, service or operations updates. Participates in weekly meeting with Retail B2B program stores to provide feedback on success and opportunities in the market. Identifies sales & service opportunities and partner with local management to create an action plan to improve. Communicates and oversees cross functional or company-wide initiatives.
• Sales and Operations: Reviews Sales and Operations reporting metrics for Retail B2B: rep participation rates, Personal Guarantor utilization, GA's per rep (productivity), PSA, B2B Percent to Post, disconnect or fraud rates. Escalation point for assigned Retail B2B program stores on issues and concerns. Standardizes best practices and adherence to the Retail B2B program design throughout the assigned store list. Assists in any and all B2B customer leads that need to be assigned and partnered with to T-Mobile B2B Direct Channel.
• Strategy and Execution: Influences executives regarding strategy or and to achieve business objectives. Coordinates and integrates staff activities and resources across functional teams to implement strategies. Leads the implementation of policy or organization structure changes. Supports organizational sales & service strategies by developing tools and resources to ensure objectives are met. Determines and secures resources and materials needed to perform the work of the unit. Identifies and proposes alternative solutions to upper management regarding obstacles, resources and other operating issues.

• Demonstrated financial results in sales and multi-store environments. Aptitude for strong qualitative and quantitative analysis (P & L, Cash Flow modeling).
• Aptitude to build strong advisory relationships with decision makers and influence partner thinking and action. Advanced leadership training, coaching and development skills
• Ability to execute on T-Mobile and account strategy and effectively work in cross functional teams
• Strong knowledge of common business applications (Web browsers, Microsoft Office (Outlook, Excel, Word, Powerpoint), etc.
• Strong presentation and critical thinking skills
• Strong merchandising skills
• Bachelors Degree
• Must have a valid Driver's license and satisfactory driving record and proof of insurance