Supervisor Customer Service / Houston (Sugarland) - TX

Welcome to one of the toughest and most fulfilling ways to help people,
including yourself. We offer the latest tools, most intensive training program
in the industry and nearly limitless opportunities for advancement. Join us and
start doing your life's best work.



Positions in this function are responsible for providing expertise and customer
service support to members, customers, and/ or providers. Direct phone-based
customer interaction to answer and resolve a wide variety of inquiries.



Primary Responsibilities:

• Coordinates, supervises and is accountable for the
  daily/ weekly/ monthly activities of a team members
• Sets priorities for the team to ensure task completion
  and performance goals are met, such as Quality, Adherence, Service Level
  and AHT
• Coordinates work activities with other supervisors,
  managers, departments, etc.
• Identifies and resolves operational problems using
  defined processes, expertise and judgment
• Provides coaching and feedback to team members,
  including formal corrective action
• Conducts annual performance reviews for team members
• Provides expertise and customer service support to
  members, customers, and/ or providers
• Ability to navigate a computer while on the phone
• Ability to multi-task, this includes ability to
  understand multiple products and multiple levels of benefits within each
  product
• Ability to remain focused and productive each day
  though tasks may be repetitive
• Coordinates, supervises and is accountable for the
  daily activities of business support, technical or production team or
  unit.
• Impact of work is most often at the team level.

Requirements:   

• High School Diploma/ GED
• Work Shift: Must be available to work any 8 hour shift
  Monday thru Friday between the hours of 7:00 am - 8:00 pm with rotating weekends
  (usually about 1 weekend every couple months)
• 5+ years customer service experience, analyzing and
  solving customer problems
• 2+ years supervisory experience
• Intermediate skills using MS Word, Excel and PowerPoint
  experience required (Must be able to sort, filter and display data
  into visual forms for presentations)

Assets:   

• Supervisory experience within a call center
• Bachelor's Degree is a plus

Physical Requirements and Work
Environment:   

• Frequent speaking, listening using a headset, sitting,
  use of hands/ fingers across keyboard or mouse, handling other objects,
  long periods working at a computer 
• Service center environment with moderate noise level
  due to Representatives talking, computers, printers, and floor activity

Careers with
UnitedHealthcare. Let's talk about opportunity. Start with a
Fortune 17 organization that's serving more than 85 million people already and
building the industry's singular reputation for bold ideas and impeccable
execution. Now, add your energy, your passion for excellence, your
near-obsession with driving change for the better. Get the picture?
UnitedHealthcare is serving employers and individuals, states and communities, Military
families and Veterans wherever they're found across the globe. We bring them
the resources of an industry leader and a commitment to improve their lives
that's second to none. This is no small opportunity. It's where you can do your life's best work.

Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic
information, or any other characteristic protected by law.

UnitedHealth
Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment.