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Dispatch Specialist - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Omaha, NE Omaha, Nebraska |
About this job
Impact
As a Dispatch Specialist you are the first point of contact to meet the company's mailing productivity standards and requirements. This helps our clients earn the best possible discounts on First-Class and Standard postage with our presort services. Your career as a Dispatch Specialist will help you increase your technical skills in the mailing industry to rapidly move into other positions within Pitney Bowes, Inc. This position is located in Omaha, NE
The Job
This position is responsible for responding to incoming calls regarding transportation dispatch from drivers and customers that could result in delays in pickup or delivering the mail on time.
Communicates information to the appropriate departments to ensure the needed response and service functions are occurring to verify satisfaction, on-time delivery, and minimal delay.
oTracking and reporting situations as they occur.
oCommunicate proactively and effectively in an proffesional office enviornment with mulit faceted customers, emergencies agencies, the general public and employees.
oEnsures accurate documentation of accident, injury, equipemnt breakdowns and determines the approriate parties to contact.
Anaylyze emergency situations and determine the appropiate procedures to follow.
oCommunicates weather delays, road closures and other emergency situations to the appropriate internal and external personnel.
Functions as the initial contact for communication with regulatory agencies and the general public.
Documents and tracks all communication of situations until a resolution has been achieved.
oManges customer concern and compalints in a profesionsal manner.
oImpeccable follow through with accuracy and timliness.
All other duties as assigned
Qualification
2-5 years of experience working in an operations/transportation/fleet service department?
Strong PC skills includling MS Office, Word, Excel and Outlook
Ability to understand and manage business needs and requirements and to work under stress and appropriately communicate in intense situations
Excellent customer service skills and the ability to pay close attention to detail. Strong organizational skills.
Ability to lift up to 50 #'s, walk, stand, stoop, and bend 80% of the time with or without accommodation.
Based on operational need you must be able to work a flexible schedule which may include weekends, holidays, a different shift and/or ON-CALL
The following work schedules are currently open:
o32-40 hours per week: Monday - Friday, 2:00 pm - 9:00 pm
o25 hours per week: Part time shift, 6pm-10pm, Tues and Thurs, Sat and Sun 10 am-2pm
This position pays $17.00 - 18.00 per hour based on previous experience and skill set.
The Team
Our Presort Services team is a national outsource provider of mail presort services for first-class and standard-class mail in the U.S. and a work share partner of the United States Postal Service, and with our fully-customized proprietary technology, we process approximately 15 billion pieces of mail annually and are able to expedite delivery and optimize postage savings for our clients.
Pitney Bowes, a global technology company, provides shipping & mailing solutions, data management software, and location intelligence offerings, powering billions of physical and digital transactions in the connected and borderless world of commerce.
Helping clients achieve their greatest commerce potential are Pitney Bowes' 16,000+ passionate employees around the world, our relentless pursuit of innovation with over 2,300 active patents, and our focus on clients, who are at the center of all that we do - from small businesses to 90% of the Fortune 500
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application process should access alternate application options via our Individuals with Disabilities link. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, minorities, individuals with disabilities and veterans are encouraged to apply.
As a Dispatch Specialist you are the first point of contact to meet the company's mailing productivity standards and requirements. This helps our clients earn the best possible discounts on First-Class and Standard postage with our presort services. Your career as a Dispatch Specialist will help you increase your technical skills in the mailing industry to rapidly move into other positions within Pitney Bowes, Inc. This position is located in Omaha, NE
The Job
This position is responsible for responding to incoming calls regarding transportation dispatch from drivers and customers that could result in delays in pickup or delivering the mail on time.
Communicates information to the appropriate departments to ensure the needed response and service functions are occurring to verify satisfaction, on-time delivery, and minimal delay.
oTracking and reporting situations as they occur.
oCommunicate proactively and effectively in an proffesional office enviornment with mulit faceted customers, emergencies agencies, the general public and employees.
oEnsures accurate documentation of accident, injury, equipemnt breakdowns and determines the approriate parties to contact.
Anaylyze emergency situations and determine the appropiate procedures to follow.
oCommunicates weather delays, road closures and other emergency situations to the appropriate internal and external personnel.
Functions as the initial contact for communication with regulatory agencies and the general public.
Documents and tracks all communication of situations until a resolution has been achieved.
oManges customer concern and compalints in a profesionsal manner.
oImpeccable follow through with accuracy and timliness.
All other duties as assigned
Qualification
2-5 years of experience working in an operations/transportation/fleet service department?
Strong PC skills includling MS Office, Word, Excel and Outlook
Ability to understand and manage business needs and requirements and to work under stress and appropriately communicate in intense situations
Excellent customer service skills and the ability to pay close attention to detail. Strong organizational skills.
Ability to lift up to 50 #'s, walk, stand, stoop, and bend 80% of the time with or without accommodation.
Based on operational need you must be able to work a flexible schedule which may include weekends, holidays, a different shift and/or ON-CALL
The following work schedules are currently open:
o32-40 hours per week: Monday - Friday, 2:00 pm - 9:00 pm
o25 hours per week: Part time shift, 6pm-10pm, Tues and Thurs, Sat and Sun 10 am-2pm
This position pays $17.00 - 18.00 per hour based on previous experience and skill set.
The Team
Our Presort Services team is a national outsource provider of mail presort services for first-class and standard-class mail in the U.S. and a work share partner of the United States Postal Service, and with our fully-customized proprietary technology, we process approximately 15 billion pieces of mail annually and are able to expedite delivery and optimize postage savings for our clients.
Pitney Bowes, a global technology company, provides shipping & mailing solutions, data management software, and location intelligence offerings, powering billions of physical and digital transactions in the connected and borderless world of commerce.
Helping clients achieve their greatest commerce potential are Pitney Bowes' 16,000+ passionate employees around the world, our relentless pursuit of innovation with over 2,300 active patents, and our focus on clients, who are at the center of all that we do - from small businesses to 90% of the Fortune 500
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application process should access alternate application options via our Individuals with Disabilities link. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, minorities, individuals with disabilities and veterans are encouraged to apply.
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