We have a client in Livermore that has an immediate need for Customer Service Representatives.
Weekend schedule may be required
Primary Responsibilities
Collects/receives results from patient.
Utilizes call scripting provided when conducting patient phone calls.
Monitors and assists in patient testing compliance using appropriate application(s), reminder phone calls; documenting interactions and results, and producing follow-up letters.
Documents all patient interactions in the appropriate system(s)
Maintains and enters new patient data into appropriate computer database
Processes patient requested orders for testing supplies.
Processes faxes for all new patients with initial training results.
Performs weekend coverage duties as assigned by Supervisor or Manager.
Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.
Education & Experience
High School Diploma or equivalent required.
Associates degree or equivalent preferred.
Data processing or customer service experience preferred.
Skills
Detail Oriented
Strong Computer/Software Skills
Communication & Writing Skills
Organization/Time Management Skills
Human Relations Skills
Superior Customer Service Skills
High degree of professionalism